Director of Information Technology

Strategy & Executive Leadership

• Own the internal technology strategy and multi-year infrastructure roadmap, aligned to CTTI’s growth plans across all locations.
• Serve as the senior-most voice on internal technology at the leadership table - translating IT performance, risk, and investment needs into clear terms for the COO, CEO, and other executives.
• Own the IT budget: build the case for investment, track spend against plan, and find efficiencies without compromising security or service levels.
• Define and defend the boundary between internal IT and CTTI’s client-facing technology function, particularly on data security, access governance, and compliance ownership.

Team & Operations

• Own the performance of a 10-person IT organization spanning help desk, systems, and infrastructure, including hiring, coaching, and performance management.
• Build the org structure needed to scale - including adding a manager layer over day-to-day ticket/help desk operations as headcount grows.
• Establish service standards and SLAs for internal support across all locations.
• Work hands-on alongside the team on complex issues, critical incidents, and major projects - staying technically credible and close enough to the work to lead it, not just report on it.

Infrastructure, Security & Compliance

• Own the company’s core technology stack, including VMware, Active Directory, MDM, AWS, and Google Workspace.
• Own IT security and data protection standards - access control, patching cadence, incident response - in partnership with HR and Legal on any employee- or client-data-impacting issues.
• Set and enforce IT compliance standards across Florida and Arizona operations.
• Evaluate and select new systems, tools, and vendors for reliability, security, and cost.

• Bachelor’s degree in Computer Science, IT, or related field; equivalent experience will be considered.
• 12+ years of progressive IT experience, including at least 5 years in a senior IT leadership role with budget and multi-team ownership.
• Proven, hands-on experience with VMware, Active Directory, MDM, AWS, and Google Workspace.
• Demonstrated experience presenting technology strategy, risk, and investment decisions to executive and C-suite audiences.
• Experience owning IT security and compliance standards, including access governance and incident response.
• Experience supporting a multi-site organization; Florida/Arizona or comparable dual-state experience a plus.
• Experience building and scaling an IT organization, including adding management layers as headcount grows.
• Willing and able to work hands-on - comfortable in the weeds of infrastructure, systems, or a live incident, not solely delegating and reporting up., * Relevant certifications (e.g., PMP, CISSP, AWS, ITIL).
• Experience partnering with a product/client-facing technology function on shared data security and governance.
• Familiarity with data warehousing principles and practices.
• Background in a fast-growth, founder-led, or high-performance sales culture.

10X Total Rewards

• Medical, dental, and vision coverage for employees and dependents
• PTO policy that increases with tenure
• Employee Assistance Program through Mutual of Omaha
• 401(k) with company match
• Pet insurance through MetLife for your 10X pets
• Company-paid wellness initiatives through BeyondMed
• Full access to CTTI’s educational library (valued at $250,000+) across Sales, Operations, People, Finance, and Marketing
• Uncapped commission opportunity on CTTI products/services, with training provided