Associate Software Support Engineer

Toshiba Global Commerce Solutions is seeking an Associate Software Support Engineer whose primary responsibility is resolving software defects using AI-driven development and analysis tooling. This role is designed for new Computer Science graduates who bring a strong quality mindset and can demonstrate effective use of AI to diagnose, fix, and validate defects in production software.

This is not a traditional manual coding role. Code analysis, generation, and remediation are performed through AI-driven workflows, with the engineer responsible for correctness, validation, and quality outcomes.

What You’ll Do

• Own software defects from intake through resolution using AI-driven tooling
• Use AI to analyze root cause, generate fixes, and validate solutions
• Verify fixes through testing and quality checks before closure
• Ensure defect resolutions meet quality, stability, and regression standards
• Clearly document defect causes, resolutions, and validation results

How You’ll Be Measured

• Successful defect resolution rate
• Fix quality (low defect re-open and regression rates)
• Adherence to quality and validation standards

Note: Toshiba Global Commerce Solutions will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work in the United States without a need for current or future visa sponsorship., * Bachelor’s degree in Computer Science or closely related field

• Demonstrated proficiency using AI-driven tools to resolve software defects
• Strong understanding of core software concepts (APIs, data flow, debugging fundamentals)
• High attention to detail and a strong sense of software quality
• Ability to follow structured processes and validate outcomes rigorously

Nice to Have

• Exposure to testing frameworks or CI/CD pipelines
• Experience with defect tracking systems
• Academic or personal projects using AI-driven development workflows

Why This Role

• Clear, outcome-based expectations focused on quality
• Hands-on experience with AI-driven software resolution from day one

Strong foundation for growth into engineering, quality, or AI-centric development roles

• Must be local to Raleigh/Durham, NC Area. This is a hybrid role 3 days a week in person., Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world’s installed market share leader.

The nature of retail is changing quickly, so if you share our ‘Together Commerce’ vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy., We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.