Fitbit Products Support Specialist With Danish And English

Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.If you are excited about health and technology, join ourFitbit Team!As a Fitbit Customer Support with Danish and English, you will be part of a great team and will:Help our users with any issues they might have via tickets or callsProvide solutions to everyday device use questions on a case by case customer-oriented approachIdentify trending issues and bugs from users’ reported issues and communicate them to your supervision teamWork with a passionate team of customer-friendly colleagues from an international backgroundNot bad, right?What we expect from you:Fluency inDanishlanguage for daily communication with customersGood command ofEnglish(B1 or similar) for training and internal communicationBasic understanding of iOS and Android OS use/featuresDemonstrating empathyDesire to help customers as best as possible and willing to contribute to the team’s success / be a team-playerResult-oriented with personal performanceFriendly and outgoing personalityLooking for a long-term employmentWe offer:Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costsUp to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term homePlane Ticket from your location to SofiaTaxi transportation directly from the airport to your accommodationFully paid trainingStable job and career development opportunitiesAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningWe care about the well-being of our employees, invest in their future growth, and encourage fun and team-building initiatives!About us:TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members.The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more.The company’s primary focus is strict adherence to all procedures and practices.We are an independent outsourcing services provider and do not function as a local representation of our partners.#J-**-Ljbffr

language for daily communication with customers Good command of English (B1 or similar) for training and internal communication Basic understanding of iOS and Android OS use/features Demonstrating empathy Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player Result-oriented with personal performance Friendly and outgoing personality Looking for a long-term employment

Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home Plane Ticket from your location to Sofia Taxi transportation directly from the airport to your accommodation Fully paid training Stable job and career development opportunities Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building initiatives!

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. #J-*****-Ljbffr