Deployment Analyst

The Deployment Analyst is responsible for managing pre-deployment and readiness of technology solutions for restaurants nationwide, with a primary focus on reviewing site surveys with Franchisee partners and ensuring sites are fully prepared for Oracle system conversions.

We are looking for a focused and detail-oriented candidate, excited to help us organize, coordinate, and manage various projects associated with technology initiatives across the system.

Responsibilities include, but are not limited to:

• Collaborate with cross-functional teams, mainly Operations, Point of Sale vendors, technology vendors, and technical experts to drive successful implementation and installation of technical equipment.
• Oversee development, execution, and delivery of technology (hardware and software) to existing restaurants.
• Review site surveys with Franchisee teams to validate accuracy and confirm sites are fully prepared for Oracle conversions.
• Execute weekly calls to ensure project status is on track and escalate critical issues that may impact project completion.
• Maintain up-to-date trackers of all restaurant status and ensure communications are being sent in a timely manner to all affected stakeholders.
• Provide first level escalation support of site readiness and Oracle conversion work, specifically during late hours (overnight support required).

• Associate’s degree in business administration, Information Technology, Operations Management, Computer Science, related field, or equivalent experience.
• Bachelor’s Degree preferred.
• Experience in requirements gathering, project management and project execution.
• Proficient in Project Management tools, including Smartsheet, Monday, Jira.
• Efficient in Microsoft 365, Word, Excel, PowerPoint
• Experience with Operations in the QSR industry, including operations process flow and integrations with technology.
• Experience managing POS content and high-level understanding of restaurant systems and technology.
• Candidates with QSR experience will be prioritized.
• Have current, working knowledge of the food service industry and current challenges.
• Ability to manage requests, prioritizing tasks, and meeting deadlines in a dynamic environment.
• Have excellent written and verbal communication.
• Detail-orientated and hands-on.
• Work well with others.
• Be willing to pivot and take on projects as needed by the business.
• Proven project management experience of large projects a plus.