Systems & Technology Analyst

As our Systems & Technology Analyst, you’ll be the connective tissue between our people, our platforms, and our data. One day you’re troubleshooting a system issue and keeping our teams moving; the next you’re building a dashboard that changes how leadership sees the business. It’s a role for someone who’s equal parts problem-solver, builder, and translator - comfortable in the weeds of systems administration and just as at home turning messy data into a story leadership can act on. What You’ll Do

Systems Support & Administration

• Provide application and systems support - including remote assistance - to install, configure, test, and troubleshoot hardware and software
• Manage and resolve service requests through our help desk ticketing system, meeting SLA standards and escalating complex issues as needed
• Administer system access and security, ensuring appropriate user permissions in line with internal controls and SOX requirements
• Support the configuration, testing, and deployment of system upgrades, integrations, and new functionality

Systems Optimization & Process Improvement

• Monitor recurring technical and operational issues, identify root causes, and implement lasting solutions alongside internal teams and vendors
• Evaluate business processes and system workflows, recommending enhancements that improve efficiency, performance, and user experience
• Partner with internal stakeholders and external vendors to support system integrations, data flow, and platform performance
• Research and evaluate new technology solutions aligned with company initiatives and operational goals

Data, Reporting & Analytics

• Develop, maintain, and enhance leasing and operational reports, tracking metrics like traffic, conversions, occupancy, and leasing velocity
• Build and manage dashboards and automated reporting to improve visibility and decision-making
• Analyze performance trends and deliver actionable insights to operations, leasing, and leadership teams
• Safeguard data integrity across systems through audits, validation, and troubleshooting discrepancies
• Support ad hoc reporting and analysis for business initiatives, property transitions, and performance reviews

Cross-Functional Collaboration & Training

• Partner with teams across the company to gather reporting requirements and translate business needs into scalable solutions
• Create, maintain, and standardize documentation for systems, workflows, and reporting definitions
• Identify training needs and help develop and deliver user training materials that drive system adoption

Project Management & Transitions

• Oversee system setup and disposition during property acquisitions and transitions, keeping timelines and deliverables on track

And More

• Take on other duties and special projects as they arise - this role will grow and evolve with the business

• 1-2 years of experience in a systems, IT support, business intelligence, or reporting role - including internships, co-ops, or relevant project work
• Hands-on exposure to help desk/ticketing systems or system administration, or a clear aptitude to pick it up quickly
• Solid Excel skills and working familiarity with reporting or dashboard tools like Power BI or Tableau
• Strong problem-solving instincts - you dig into root causes rather than just patching symptoms
• Clear communicator who can translate technical detail into plain language for non-technical partners
• Organized, dependable, and comfortable juggling support work, projects, and analysis at once
• A collaborative, coachable mindset - you ask good questions and take feedback well
• Bachelor’s degree or equivalent hands-on experience
• Familiarity with property management platforms (e.g., Entrata, Yardi, RealPage) or an interest in real estate is a plus