AWS Contact Center Engineer

o Consistent Use: Maintain a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise. o Applied Productivity: Leverage AI tools to enhance coding, documentation, data analysis, and decision-making workflows. o Continuous Learning: Stay current with evolving AI capabilities and features, and apply them to improve delivery quality and velocity.

Required skills: Contact Center Engineer CCaaS good knowledge in Amazon Connect, CXOne, Pindrop in Contact Center technology experience.

Preferred skills and attributes for this role, including expected years of experience where applicable:

Operations Command and enterprise telecommunications experience supporting complex, highly integrated voice, & CCaaS environments

Primary Skills - Amazon Connect, CXone and Pindorp

What Prior experience Needed: VoIP / Voice Engineer- Hands-on experience in troubleshooting Amazon Connect, NICE CXone & Pindorp production issues. AI Skills: All resources are expected to demonstrate baseline proficiency in enterprise-approved AI tools as part of their day-to-day responsibilities. This includes, but is not limited to