Systems Support Engineer

The Systems Support Engineer sustains reliable non-ETRM commercial applications supporting compliance, credit risk, market risk, pricing, custom solutions, data platforms, reporting, and integrations. The role restores service, implements controlled application changes, and supports continuity of global trading operations. The scope excludes platform engineering, infrastructure engineering, and core ETRM basis-analysis responsibilities., Your responsibilities may include:

• Monitor application health, trade and data flows, batch processing, interfaces, reporting, and downstream dependencies.
• Triage incidents, assess business impact, restore service, coordinate escalations, and communicate recovery status, workarounds, and next steps.
• Operate within a follow-the-sun model through structured handoffs, regional coordination, and end-to-end issue ownership.
• Maintain accurate support procedures and knowledge records.
• Meet service-level commitments and comply with ITIL, security, change management, and operational controls.

Technical Responsibilities:

• Diagnose production issues across applications, Azure-hosted components, APIs, integrations, databases, configuration, logs, messages, scheduled processes, and file transfers.
• Implement minor bug fixes, SQL corrections, configuration updates, and small enhancements using approved development practices.
• Validate data integrity and reconcile application, interface, pricing, risk, and reporting output during recovery.
• Coordinate deployments, environment readiness, release validation, rollback planning, smoke testing, and post-release monitoring.
• Use source control, branching, pull requests, and CI/CD tooling to deliver changes safely.
• Document root-cause evidence and recommend preventive or automated improvements.

Success Profile

To thrive in this role, you’ll demonstrate the following leadership competencies:

• Takes Accountability: Takes ownership of actions and follows through on commitments by courageously dealing with important problems, holding others accountable, and standing up for what is right.
• Drives Performance: Delivers results through realistic planning to accomplish goals.
• Makes Decisions: Generates effective solutions based on available information and makes timely decisions that are safe and ethical.

• Legally authorized to work in the United States.
• Bachelor’s degree or higher in Computer Science, Information Technology, Engineering, Management Information Systems, or equivalent practical experience.
• 5 or more years of experience supporting enterprise business applications in production.
• Intermediate level of experience providing Level 1 and Level 2 application support in a global or multi-region operating environment.

Technical Skill Set

• Cloud and integration: 3 or more years of experience with Azure App Services, Azure Functions, Azure Service Bus, API services, message queues, data feeds, and system interfaces.
• Databases: Advanced level of proficiency SQL Server and Oracle skills, including SQL, stored procedures, query analysis, data validation, and reconciliation.
• Application development: Intermediate level of proficiency in .NET, C#, ASP.NET, REST APIs, debugging, exception handling, and application configuration.
• Production operations: Intermediate level of proficiency in incident triage, service restoration, impact assessment, root-cause analysis, escalation, SLA management, and stakeholder communication.
• DevOps: Intermediate level of knowledge of GitHub, Azure DevOps, source control, pull requests, CI/CD, and production release practices.

Preferred Qualifications:

• Ability to create clear runbooks, troubleshooting guides, known-error records, and handover notes.
• Experience supporting energy or commodities trading processes and applications.
• Experience improving support operations through automation, reusable playbooks, and continuous improvement.
• Experience using GitHub Copilot or similar tools responsibly for code analysis, test creation, and support automation.
• ITIL Foundation, Microsoft Azure, GitHub, or related production support, cloud, or DevOps certification.
• Analyzes complex applications, integration, and data-flow issues to identify practical solutions and preventive actions.
• Works effectively with business users, application teams, platform and infrastructure teams, vendors, and regional support partners.
• Communicates business impact, technical findings, recovery status, and next steps clearly in written and verbal updates.
• Applies structured troubleshooting to restore service, resolve recurring issues, and improve support processes.
• Applies security, change, release, documentation, and operational control requirements consistently., ConocoPhillips’ sponsorship for employment authorization in the U.S. is NOT available for this position., Analysis Skills, Application Integration, Application Programming Interface (API), Automation, Business Continuity Planning (BCP), Business impact analysis (BIA), Change Control, Change Management, Cloud Computing, Computer Science, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Corrective Action, Credit Risk, Crude Oil, Data Quality, DevOps, Enterprise Applications, GitHub, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Information Technology & Information Systems, Machine Tool, Management of Information Systems/Technology (MIS), Message Services, Messaging Middleware, Microsoft SQL Server, Microsoft Windows Azure, Natural Gas, Oil and Gas, Operational Improvement, Operational Support, Oracle Database, Pricing, Problem Solving Skills, Process Improvement, Production Support, Psychiatry and Mental Health, Query Analysis, Reconciliation, Risk, Root Cause Analysis, SQL (Structured Query Language), Security Compliance, Service Level Agreement (SLA), Smoke Testing, Software Administration, Source Code/Configuration Management (SCM), Stored Procedures, Systems Administration/Management, Systems Engineering, Team Player, Technical Support, Test Plan/Schedule, Testing, Time Management, Validation Plan

ConocoPhillips offers a competitive and comprehensive benefits package designed to support your well-being and career growth:

• Taking Care of Your Health & Wellness: Medical, dental, vision, mental health support, and wellness programs.
• Supporting and Building Financial Security: Competitive base pay, annual performance bonuses, and retirement savings plans.
• Promoting Work-Life Balance: Paid time off, paid parental leave, and family support resources.
• Offering Career Development: Access to training, mentoring, and internal career mobility tools.
• Guiding Recognition & Inclusion: Peer-nominated awards, inclusive culture, and employee resource groups.

Why ConocoPhillips

At ConocoPhillips, we believe our people power the future of energy. We’re committed to creating a workplace where employees feel valued, supported, and inspired to grow-professionally and personally.

We don’t just offer jobs-we offer meaningful careers in a company that values how we work as much as what we achieve.

We are one of the world’s largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we explore for, develop, and produce crude oil and natural gas globally. We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization.

We’re grounded by our SPIRIT Values - safety, people, integrity, responsibility, innovation, and teamwork. These values position us to deliver strong performance in a dynamic business - but not at all costs. We believe it’s not just what we do - it’s how we do it - that sets us apart.