Customer Solutions Strategist

Smurfit WestRock seeks a Customer Solutions Strategist to strengthen customer relationships and optimize packaging solutions across our manufacturing network. In this role, you will analyze customer needs, performance data, and supply chain constraints to design value-added, sustainable solutions. Partnering with sales, operations, engineering, and logistics, you will lead cross-functional initiatives that improve service levels, efficiency, and cost. You will develop data-driven recommendations, present solution roadmaps to customers, and support continuous improvement programs aligned with our performance-driven, safety-focused culture and growth opportunities., * Serve as strategic point of contact for key manufacturing customers, aligning packaging solutions to business goals.

• Analyze customer performance, service metrics, and costs to identify improvement opportunities.
• Translate customer insights into solution roadmaps and actionable initiatives.
• Partner with sales, operations, engineering, and supply chain to design and implement customer solutions.
• Lead cross-functional projects to improve service levels, quality, and on-time delivery.
• Develop and present data-driven recommendations to internal and external stakeholders.
• Support rollout of continuous improvement and sustainability initiatives for customer accounts.
• Document processes, standards, and playbooks to scale best practices across accounts.
• Monitor market and customer trends to anticipate future solution needs.
• Track and report on solution performance, KPIs, and value delivered.

• Customer success strategy
• Manufacturing operations knowledge
• Process mapping
• Data analysis and reporting
• CRM tools
• Voice of customer programs
• Continuous improvement (Lean/CI)
• Cross-functional collaboration
• Project management
• Presentation and storytelling