Technical archive

• Act as frontline technical support providing troubleshooting and technical diagnosis for robotic tape systems ingestcapture servers QC and transcode platforms
• Configure and maintain tape digitization equipment including servers decks and software to ensure optimal performance and efficiency
• Troubleshoot technical issues related to tape digitization including errors data corruption and equipment malfunctions
• Perform preventative maintenance for software and hardware ensuring optimal performance and minimizing downtime
• Collaborate with internal teams including IT Engineering Maintenance and Operations to resolve issues
• Liaise with external vendors for technical support remote sessions processing RMAs and resolving technical issues
• Perform regular quality control checks on digitized files to ensure they meet the required standards for archival preservation and accessibility
• Communicate effectively with clients provide guidance and updates on issue resolution and ensure client satisfaction
• Document all technical issues and resolutions in a clear and concise manner, We are seeking a Senior Technical Writer for our client to create and revise complex technical documentation supporting the operation, repair, maintenance, and marketing of company…
• 1 day ago, Duration: 12 Months Job Description Creates and revises complex technical documentation to support the marketing, operation, repair, and maintenance of company products. Ensur…
• 13 days ago
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• Two years of experience in a technical support role
• Proven ability to support video digitization encoding and transcoding platforms
• Experience with hardware integration and troubleshooting components such as VTRs encoders and SDI streams
• Proficiency in Windows Server and OS
• Knowledge of audiovideo codecs and formats
• Familiarity with MAMPAM systems and metadata management
• Foundational knowledge of enterprise infrastructure including routers firewalls TCPIP and DNS
• Experience with project management documentation and ticketing systems such as Service Now Asana Jira or Confluence
• Experience with cloudbased storage and processing platforms such as AWS or Azure is a plus
• Familiarity with database management systems such as PostgreSQL or MS SQL is a plus

Skills Mandatory Skills : EMC Storage

• $50.00-54.00 per hour