Technical Support Engineer/Field Applications Engineer

The Technical Support Engineer provides hands-on technical support for DTS hardware and software systems used in automotive crash and component testing environments. This role serves as a front-line resource within the DTS Help Center, owning customer issues from initial ticket through resolution., * Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues involving data acquisition systems (DAS), sensors, wiring, and signal integrity

• Serve as a front-line resource for the DTS Help Center (Salesforce), owning and managing support tickets from intake through resolution while handling multiple issues concurrently
• Deliver support via phone, email, remote sessions, and on-site visits, including participation in escalation or time-critical support situations
• Perform hands-on troubleshooting using tools such as multimeters and oscilloscopes to identify and resolve:
• Wiring and connector faults
• Signal noise and grounding issues
• Channel or data acquisition failures
• System configuration and setup errors
• Support customer activities in crash labs, component test labs, and other engineering environments, including:
• Sensor installation and routing
• System setup, configuration, and calibration
• Test readiness and validation support
• Test, evaluate, and verify system and product performance to ensure alignment with customer requirements and data quality expectations
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides based on recurring issues and field experience
• Collaborate with engineering and product development teams to communicate field issues, product gaps, and improvement opportunities
• Provide remote and on-site customer training, demonstrations, and technical guidance related to DTS systems and best practices
• Progress toward independent support of customer issues and field activities within 6-12 months, including the ability to troubleshoot systems directly in customer lab environments
• Assist, as needed over time, with development of custom support solutions, including cables, interface components, and system modifications
• Contribute to internal knowledge sharing, mentoring, and continuous improvement initiatives
• Performs other related duties and responsibilities as requested by DTS management

Qualifications and Skills: To perform this job successfully, an individual must be able to perform the Responsibilities and Duties satisfactorily. The qualifications and skills listed below are representative of the knowledge, skills, and/or abilities for the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Technical degree in electronics, engineering, or a related field (or equivalent hands-on experience), with approximately 2-5 years of experience in a technical role involving data acquisition systems, sensors, electronics, or embedded systems
• Demonstrated hands-on troubleshooting experience is required, including the ability to identify and resolve real-world hardware and system issues (not limited to following documentation)
• Working knowledge of:

o Electrical fundamentals (voltage, current, grounding)

o Sensors and signal measurement

o Data acquisition systems or instrumentation

Computer Network Systems (TCP/IP, UDP) and packet level debugging tools (eg. Wireshark)

• Experience using basic diagnostic tools such as:

o Multimeter (required)

o Oscilloscope (basic familiarity required; advanced skills developed over time)

• Experience in customer-facing technical roles, with the ability to communicate clearly and effectively in high-pressure or time-sensitive situations
• Demonstrated ability to:

o Diagnose issues with incomplete information

o Manage multiple concurrent tasks and priorities

o Take ownership of issues through resolution rather than escalating prematurely

• • Ability to work effectively in hands-on lab and field environments, including frequent interaction with sensors, wiring, and hardware systems
• • Experience working in automotive, aerospace, or test lab environments (crash, component, or validation testing) is strongly preferred
• • Familiarity with automotive OEM and Tier 1 customer environments, particularly in the Eastern United States, is preferred
• • Exposure to signal integrity troubleshooting (noise, grounding, interference, synchronization) is preferred
• • Ability and willingness to travel to customer sites for support, training, and test activities, including frequent local travel and occasional domestic travel
• • Strong analytical, problem-solving, and interpersonal communication skills are necessary
• • Ability to adapt to changing priorities, work independently, and devel