Desktop Support / Touch Labor Technician (Tier 2-3)

Install, configure, troubleshoot, and maintain desktops, laptops, tablets, monitors, printers, and multi-function devices

Image systems with the current approved operating system baseline and perform user data backup, restore, and hard drive recovery

Apply software, firmware, security updates, vendor patches, IAVAs, CVEs, and STIG settings using Government-provided tools

Deliver, pick up, and relocate end-user devices at the service desk and at the user’s place of duty

Support operating systems including Microsoft, Linux, UNIX, macOS, Apple iOS, and Android

Coordinate and verify vendor warranty repairs and report completed actions

High school diploma or equivalent (minimum)

U.S. citizenship

Ability to speak, read, write, and understand English proficiently

Proficiency with computers and Microsoft Office software

Active Secret clearance (Tier 3 / T3R); interim Secret required before starting

DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance, with the required computing environment (CE) certification obtained within six (6) months of appointment.