Telehealth Platform Support Specialist - Healthcare

Kaiser Permanente is seeking a Home Health Visiting Nurse to support our home-care teams using a Systeme.io-based virtual care platform. You’ll deliver remote onboarding, troubleshooting, and ongoing support for clinicians and patients, ensuring stable, secure, and intuitive software experiences. Working closely with IT, product, and clinical stakeholders, you’ll configure workflows, document best practices, and champion user feedback to drive continuous improvement. This role is fully remote, with strong growth potential in health IT and telehealth innovation., * Support home health teams using Kaiser Permanente’s Systeme.io-based platform for virtual visits and care coordination.

• Troubleshoot software issues, connectivity, and user access for clinicians and patients.
• Configure and test new platform features, workflows, and integrations.
• Document issues, resolutions, and best practices to improve platform reliability.
• Collaborate with product and engineering to prioritize and resolve recurring problems.
• Train clinicians and staff on platform functionality and updates.
• Monitor system performance and escalate critical incidents as needed.
• Ensure compliance with security, privacy, and healthcare data standards.
• Collect user feedback to inform product improvements.
• Contribute to knowledge base and process documentation.

• Telehealth platforms
• Healthcare IT support
• Systems troubleshooting
• EHR/EMR familiarity
• HIPAA and privacy compliance
• Remote customer support
• Workflow configuration
• Technical documentation
• User training and onboarding
• Incident management