Technical Support Engineer

Lucera Financial Infrastructures is expanding its global support footprint and seeks a seasoned Technical Support Engineer to join our Belfast office. You will provide second- and third-level assistance, drive client onboarding, and collaborate with local and worldwide teams to ensure the reliability and performance of our market-data and order-entry solutions used by leading financial institutions., * Deliver Level 2/3 support for Unix/Linux-based production systems, troubleshooting incidents and root-cause analysis.

• Assist with client onboarding, configuration, and integration of market data and order entry services.
• Collaborate with global support teams to share knowledge, coordinate escalations, and improve processes.
• Monitor system health, respond to alerts, and execute timely remediation actions.
• Develop and maintain documentation, run-books, and knowledge-base articles.
• Participate in on-call rotation and provide after-hours emergency support as required.
• Identify automation opportunities and create scripts to streamline repetitive tasks.
• Contribute to continuous improvement initiatives, including deployment and release management.

• Minimum 3 years experience in Level 2/3 technical support within financial services.
• Strong proficiency in Unix/Linux environments and command-line tools.
• Solid understanding of market data, order entry, and related financial concepts.
• Excellent communication skills, both written and verbal, with the ability to explain complex issues to non-technical stakeholders.
• Proven analytical and logical problem-solving abilities.
• Experience with client onboarding and support process management.
• Familiarity with networking fundamentals and troubleshooting.
• Knowledge of scripting languages (e.g., Bash, Python) for automation.
• Exposure to FIX, ITCH, or other financial messaging protocols is a plus.