ServiceNow UI/UX Designer

Kainos

Washington, DC, United States

1 day ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Adobe Analytics HTML JavaScript (Programming Language) Computer-Aided Design BASIC (Programming Language) Cascading Style Sheets (CSS) Software Documentation Design of User Interfaces Ui Patterns Web Content Accessibility Guidelines Web Applications Website Wireframe

+6 more

Enterprise Software Applications Adobe XD Material UI Digital Government Figma Servicenow

Job description

Design user-centered experiences for ServiceNow portals, Employee Workspaces, Customer Workspaces, and Now Experience applications.
Create wireframes, user flows, prototypes, mockups, and high-fidelity designs.
Conduct user research, usability testing, and stakeholder interviews to improve usability and adoption.
Design and configure Service Portal widgets, UI Builder pages, and reusable UI components.
Build and maintain design systems aligned with ServiceNow’s Now Design System and DC Government branding standards.
Ensure all designs meet Section 508 and WCAG 2.1 AA accessibility requirements.
Collaborate closely with business analysts, developers, and agency stakeholders throughout the design lifecycle.
Develop personas, journey maps, design specifications, and user documentation.

Requirements

ServiceNow UI/UX Design
Service Portal & UI Builder
Employee Center / Customer Service Portal Design
Figma, Adobe XD, or Sketch
User Research & Usability Testing
Wireframing & Prototyping
Design Systems & Component Libraries
Accessibility (Section 508 & WCAG 2.1 AA)
Information Architecture & User Journey Mapping
HTML, CSS, and basic JavaScript
Stakeholder Engagement & Requirements Gathering

Experience Required

6+ years of UI/UX design experience for enterprise applications.
5+ years of experience designing solutions within the ServiceNow ecosystem.
Experience designing digital government, public-sector, or large enterprise platforms preferred.
Proven experience delivering user-centered and accessible web applications.

Preferred Certifications

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Micro-Certifications (UI Builder, Service Portal, Employee Center)
Certified Professional in Accessibility Core Competencies (CPACC) or similar accessibility certification (preferred)