ServiceNow Portal UI/UX Designer

STAFFXPERT LLC is seeking a ServiceNow Portal UI/UX Designer on behalf of our client in Philadelphia, PA or Reston, VA. This role is responsible for designing modern, intuitive, and accessible portal experiences within the ServiceNow platform. The ideal candidate will lead the end-to-end design process, transforming business requirements, user research, and stakeholder feedback into engaging, user-centered experiences. Working closely with developers, business analysts, and platform teams, the designer will ensure that solutions are visually compelling, technically feasible, accessible, and aligned with organizational goals. Key Responsibilities Lead the full UI/UX design lifecycle, including discovery, information architecture, user flows, wireframes, prototypes, and high-fidelity designs. Facilitate stakeholder workshops and design sessions to gather requirements, align objectives, and establish design direction. Create site maps, user journeys, wireframes, and interactive prototypes that support exceptional user experiences. Develop responsive, accessible, and visually engaging interfaces across desktop and mobile platforms. Define and maintain design patterns, component libraries, and standards to ensure consistency throughout the portal experience. Collaborate with front-end developers and platform teams to deliver solutions that align with ServiceNow capabilities and constraints. Ensure compliance with WCAG 2.2 and Section 508 accessibility standards. Support usability reviews, user research activities, and heuristic evaluations to drive continuous improvement. Communicate design concepts and rationale effectively to both technical and non-technical stakeholders. Participate throughout implementation and testing phases to ensure design integrity and user experience quality.

Proven experience across the UI/UX design process, including information architecture, user flows, wireframing, prototyping, and visual design. Experience leading discovery sessions, stakeholder workshops, and requirements-gathering activities. Strong proficiency with Figma and other modern design tools, including experience with components, design systems, styles, and prototyping. Deep understanding of responsive design principles and user-centered design methodologies. Knowledge of WCAG 2.2 and Section 508 accessibility requirements, including inclusive design best practices. Strong communication, presentation, collaboration, and problem-solving skills. Experience working closely with cross-functional teams in Agile or similar development environments. Preferred Qualifications Experience designing for ServiceNow Service Portal, Employee Center, or Employee Center Pro. Familiarity with ServiceNow platform capabilities, including Branding Editor, Page Designer, and Widget Editor. Knowledge of the ServiceNow Horizon Design System and official ServiceNow Figma libraries. Experience designing AI-powered, conversational, prompt-driven, or generative user experiences. Background in building and maintaining enterprise design systems, component libraries, or pattern repositories. Experience conducting usability testing, user research, and translating findings into actionable design improvements. Prior consulting or client-facing experience supporting enterprise-level initiatives.

About STAFFXPERT LLC STAFFXPERT LLC partners with organizations to deliver high-quality hiring solutions across industries. We specialize in connecting skilled professionals with the right opportunities, ensuring an optimal fit for both clients and candidates.