UX designer

We are looking for a Medior UX Designer (5+ years experience in a corporate environment) with a strong focus on AI-powered experiences (chatbots).

You will join a digital team within a Customer Focus environment, working on web and app platforms to design and improve customer journeys across residential, professional, and B2B segments.

Using a Design Thinking approach, you’ll collaborate closely with UX/UI designers, researchers, product owners, and developers to create intuitive, human-centered experiences.

A key part of your role is designing interfaces where conversational AI, autonomous agents, and predictive systems feel natural, transparent, and trustworthy.

What You Will Be Doing

• Frame design challenges, define objectives, and select the right approach (traditional, AI-assisted, or hybrid)
• Conduct user research (interviews, usability testing, surveys, analytics) and translate insights into actionable improvements
• Audit existing journeys and interfaces to identify pain points and opportunities
• Facilitate ideation workshops and design sprints with cross-functional teams
• Create high-quality deliverables: user flows, wireframes, and interactive prototypes
• Design conversational flows and AI-assisted interactions
• Prepare and run user testing to validate solutions before development
• Apply a continuous improvement mindset using data and feedback
• Promote Design Thinking and UX best practices across teams, * Join a strong network of digital experts who support each other and drive innovation
• Work on projects that match your skills and ambitions you’re never just a number
• Get continuous support and honest feedback from our Digital Talent Managers
• Connect with a community through events, meetups, and our annual Workcation
• Keep learning and growing through professional development opportunities
• Access top European brands like Samsung, ING, Carrefour, L’Oréal and Decathlon

• Minimum 5 years of experience in UX design within a corporate environment
• Strong experience with Design Thinking and user-centered methodologies
• Expertise in wireframing, prototyping (High fi), and user flow design (Figma)
• Experience with user research and usability testing
• Knowledge of conversational design, AI-assisted UX, and adaptive interfaces
• Strong visual storytelling and communication skills
• Analytical mindset with the ability to solve complex challenges
• Proactive, autonomous, and collaborative way of working
• Experience working in agile environments
• Fluent in English (Dutch or French speaker)
• Portfolio (UX Design)

We’re the digital consultancy & staffing firm that leading A-brands in Europe count on to make digital transitions happen. We partner with brands like Samsung, Carrefour, ING, Orange and MediaMarkt.

We bring together Europe’s finest talent and build strong teams that create digital customer experiences people want, love, and talk about.