Cloud Marketplace And Process Analyst

Experteer Overview In this role you will optimize cloud marketplace operations across 21+ European countries, driving process improvements, and enabling country teams and partners.You will partner with sales, IT, vendors, and stakeholders to deliver scalable, high-quality cloud solutions and improve platform adoption.You’ll work on optimizing workflows, managing support channels, and providing data-driven insights to elevate service quality.This is a hands-on, cross-functional role that supports TD SYNNEX’s cloud marketplace mission across Europe.Compensaciones / Beneficios * Manage support queues and ensure timely ticket resolution via Freshdesk * Serve as primary contact for country teams, partners, and stakeholders * Analyze and improve operational processes to boost efficiency and service quality * Identify process gaps and implement continuous improvement initiatives * Support vendor-related operational activities and platform management * Provide operational insights and recommendations based on data analysis * Collaborate with IT and platform teams to optimize business operations * Drive user adoption and share best practices across cloud and digital platforms Responsabilidades * Strong analytical, problem-solving, and organizational skills * Experience in process improvement, operations, or business analysis * Excellent stakeholder management and communication skills * Knowledge of Cloud, SaaS, eCommerce, or IT services environments * Familiarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation * Experience with SAP and Microsoft Office is a plus * Understanding of IT distribution, vendor ecosystems, or channel business is an advantage * Interest in Cybersecurity technologies and cloud security concepts * Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Security Fundamentals (SC-900), AWS Cloud Practitioner, ITIL, Lean Six Sigma, or vendor cybersecurity certifications are highly valued * Fluent English; additional European languages are a plus Requisitos principales * Hybrid Work Model * Life Insurance * Private Health Insurance * Flexible Benefits Program * Continuous Learning (LinkedIn Learning) * Career Development Opportunities

tools, and process documentation * Experience with SAP and Microsoft Office is a plus * Understanding of IT distribution, vendor ecosystems, or channel business is an advantage * Interest in Cybersecurity technologies and cloud security concepts * Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Security Fundamentals (SC-900), AWS Cloud Practitioner, ITIL, Lean Six Sigma, or vendor cybersecurity certifications are highly valued * Fluent English; additional European languages are a plus Requisitos principales * Hybrid Work Model * Life Insurance * Private Health Insurance * Flexible Benefits Program * Continuous Learning (LinkedIn Learning) * Career Development Opportunities