Cloud Marketplace And Process Analyst

Why choose TD SYNNEX: As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees.As the world’s largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.Job Purpose: Join our Cloud Systems & Services team and help drive operational excellence across TD SYNNEX’s Cloud Marketplace business in 21+ European countries.As a Marketplace & Process Analyst , you will optimize business processes, support country teams and partners, improve platform adoption, and collaborate with sales, IT, vendors, and stakeholders to deliver scalable, high-quality solutions across Europe.Responsibilities: Manage Freshdesk queues and ensure timely resolution of support requests.Act as the main point of contact for country teams, partners, and stakeholders.Analyze and improve operational processes to increase efficiency and service quality.Identify process gaps and implement continuous improvement initiatives.Support vendor-related operational activities and platform management.Provide operational insights and recommendations based on data analysis.Collaborate with IT and platform teams to enhance business operations.Drive user adoption and best practices across cloud and digital platforms.Knowledge, Skills, and Experience: Strong analytical, problem-solving, and organizational skills.Experience in process improvement, operations, or business analysis.Excellent stakeholder management and communication skills.Knowledge of Cloud, SaaS, eCommerce, or IT services environments .Familiarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation.Experience with SAP and Microsoft Office is a plus.Understanding of IT distribution, vendor ecosystems, or channel business is an advantage.Interest in Cybersecurity technologies and cloud security concepts.Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Security Fundamentals (SC-900), AWS Cloud Practitioner, ITIL, Lean Six Sigma, or vendor cybersecurity certifications are highly valued.Fluent English; additional European languages are a plus.What’s in it for you?Hybrid Work Model - Combine the flexibility of remote work with the benefits of in-person collaboration (2 days in the office, 3 days from home).

Knowledge, Skills, and Experience: Strong analytical, problem-solving, and organizational skills. Experience in process improvement, operations, or business analysis. Excellent stakeholder management and communication skills. Knowledge of Cloud, SaaS, eCommerce, or IT services environments . Familiarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation. Experience with SAP and Microsoft Office is a plus. Understanding of IT distribution, vendor ecosystems, or channel business is an advantage. Interest in Cybersecurity technologies and cloud security concepts. Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Security Fundamentals (SC-900), AWS Cloud Practitioner, ITIL, Lean Six Sigma, or vendor cybersecurity certifications are highly valued. Fluent English; additional European languages are a plus.

Why choose TD SYNNEX: As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees.