We’re looking for a Technical Implementation Specialist to own the hands-on onboarding and technical setup of new customers. You’ll work directly with customers to configure the product, integrate data sources, and get them to first value as quickly and smoothly as possible.

This role is ideal for someone who enjoys being customer-facing and technical; part consultant, part builder, part project manager. Your Impact

Customer Onboarding & Implementation

• Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live
• Configure product settings, permissions, and workflows
• Subject matter expert for API integrations and data migration
• Troubleshoot setup issues and coordinate with Support or Engineering as needed

Project Management

• Own onboarding timelines, milestones, and deliverables
• Manage customer expectations and keep implementations on track
• Communicate progress, risks, and next steps clearly

Internal Collaboration

• Partner closely with Sales, Customer Success, Product, and Support
• Provide feedback on onboarding friction, product gaps, and common blockers
• Contribute to onboarding documentation and implementation playbooks, Leads complex, multi-workstream product initiatives as a principal Product Owner. Owns product vision, strategy, backlog integrity, prioritization, and Scrum team alignment. Coordinates Product, Engineering, Design, Delivery, and other stakeholders; improves execution discipline, transparency, and outcome tracking. Stabilizes programs with fragmented ownership or elevated delivery risk while ensuring customer and business requirements are addressed. Requires substantial Product Owner or Senior Product Manager experience, preferably in payments or financial services., Leads revenue recognition, billing, accounts receivable, collections, audit readiness, and financial control operations. Ensures ASC 606 and GAAP compliance, manages billing platforms and ERP integrations, drives automation and AI adoption, develops scalable processes, partners cross-functionally, reports financial metrics, and supervises accounting staff. Requires extensive revenue accounting and billing experience in SaaS or software, management expertise, and strong technical accounting knowledge. Top Skills: Ai-Enabled Accounting Automation ToolsBilling PlatformsErp SystemsExcelMicrosoft OutlookMicrosoft WordNetSuiteOracleSAP

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• Bachelor’s degree in computer science, information technology, or related field
• 2+ years of experience in SaaS implementation
• 2+ years in solutions engineering and technical onboarding
• Experience in customer-facing technical roles
• Comfortable with:
• APIs, integrations, frontend technologies, and data concepts
• Software troubleshooting and problem-solving
• Technical conversations with non-technical stakeholders
• Managing multiple high-impact projects concurrently
• Strong project management and communication skills
• Detail-oriented, organized, and calm under pressure

Bonus Skills & Experience

• Bonus: experience with analytics, martech, data platforms, or attribution tools

LI-Remote

Base Salary Range $140,000-$165,000 USD

Actual compensation may vary based on experience, skills, and location.

In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup.

Interview Process The interview process varies by role but typically begins with a 30-minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager. Next, candidates complete a role-specific video interview followed by video or onsite interviews with several team members. The final step is a video interview with our CEO/Co-founder. The entire interview process is usually 5-7 interviews total and requires around 5-8 hours of your time., Remote or Hybrid United States 79K-105K Annually Mid level 79K-105K Annually Mid level Healthtech Leads complex healthcare IT implementations for Intelerad’s InteleShare platform. Designs and deploys HL7/DICOM integrations, configures and validates enterprise systems, resolves advanced application and infrastructure issues, supports go-lives, delivers end-user training, and documents workflows and architecture changes. Partners with project managers, clients, and vendors to meet integration milestones. Also supports custom reports, SQL queries, migrations, workflow improvements, and post-implementation reviews. Travel up to 10% may be required. Top Skills: Api ArchitectureAWSAws SagemakerDicomGitHl7InteleshareJSONLinuxMicrosoft Sql ServerPostgresPythonSQLSybaseVisual Studio Code PNC Bank

Northbeam is building the world’s most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth. Machine learning has been at the heart of Northbeam since day one: our full suite of measurement, spanning multi-touch attribution, MMM+, and incrementality, is built on it, along with laser-accurate first-party data. Now we’re taking that foundation further, using AI to help brands operationalize their data and turn Northbeam insights into automated decisions.

We’re experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you’ll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We’d love for you to be part of our journey.

We’re a remote-friendly company with physical offices in San Francisco and Los Angeles.