Azure Network Engineer

We are looking for a Support Engineer to provide technical support and troubleshooting for cloud and network infrastructure environments. In this role, you will act as a frontline technical resource, resolving complex customer issues through phone, email, and web-based support channels. You will own customer incidents from initial diagnosis through resolution, collaborating with engineering teams, subject matter experts, and management when required. The position requires strong technical expertise, excellent communication skills, and a customer-focused mindset., * Provide technical support for complex cloud and networking issues.

• Own customer incidents from identification through resolution.
• Troubleshoot and resolve escalated technical issues.
• Collaborate with engineering, operations, and cross-functional teams.
• Contribute to product improvement initiatives through customer feedback.
• Develop knowledge base content and self-help resources.
• Maintain high customer satisfaction and support quality standards.
• Continuously build technical expertise and serve as a subject matter expert in assigned areas.
• Participate in readiness, training, and process improvement initiatives.

• Fluent English communication skills (reading, writing, and speaking)., * Strong understanding of TCP/IP and the OSI model.
• Experience with network administration and infrastructure support.
• Expertise in troubleshooting large-scale network environments.

• Experience using packet analysis tools such as:

• Wireshark
• Network Monitor
• Message Analyzer

• Knowledge of:

• VPN
• IPsec
• DHCP
• DNS
• HTTP/HTTPS
• MPLS
• BGP
• Layer 2 and Layer 3 networking

• Hands-on experience with:

• Firewalls
• Proxy solutions
• Network monitoring and diagnostics

Cloud & Virtualization

• Understanding of Private, Public, and Hybrid Cloud environments.
• Familiarity with Software Defined Networking (SDN).
• Experience supporting Windows and/or Linux operating systems.
• Knowledge of virtualization technologies and virtual infrastructure management.

Cloud Platform

• Knowledge of cloud platform services and architecture.
• Understanding of cloud deployment and operational concepts.
• Experience troubleshooting cloud-based solutions and services.

Operating Systems & Virtualization

• Familiarity with:

• Active Directory
• Security concepts
• OS internals
• Understanding of virtualization technologies and administration.
• Experience with hypervisor configuration and management.

Preferred Skills Networking Technologies

• Virtual IPs (VIPs)
• NAT
• DNS
• Load Balancing
• Geo-Redundancy
• CDN Technologies
• VPN Solutions

Networking Tools

• Ping
• Tracert
• Tracemon
• Wireshark
• Other network diagnostic utilities

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials, About Blueprint Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges…