Specialist - Cloud Engineering

Support Engineers SE serve as frontline technical resources for customers and partners via phone email or web. They deliver unique value by collaboratively and reactively solving customer problems providing proactive support advice contributing to product quality and enhancements and creating selfhelp assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers From problem identification to full resolution you will own and manage the customer experience over the phone and Web when needed you will collaborate with others to engage subject matter experts Engineering Product Groups or Management. Your day to day job will be about providing both technical expertise either on your own or by involving your colleagues and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues, The support engineer is responsible for support delivery providing technical support to Azure customers by resolving escalated complex technical customer issues on the Azure Platform and delivering Azure Technical Support against CPE and workflow efficiency targets to identify required tools cloud access training processes or capabilities to assess customer issues in less than 15 minutes and to keep escalations to PG operations below 10 of the volume The SE will need to closely collaborate with PG engineering and operations and other CTS engineers The support engineer is a critical role in the implementation of Azure Platform support capabilities which include working with the PG and Azure Supportability PMs to implement asks identify technology andor process readiness needs and work with Training PMs and Tech Leads to ensure support team readiness develop relationships with and engage with technologyspecific depth queues for customer incident resolution when required Specific measurements include achieving the CPE team goals time to resolution or escalation enabling a response time similar to competitors maintaining technical skills through completion of ongoing readiness and Platform training and in general participating in the creation of future Microsoft support capabilities for the clou

Strong knowledge and understanding of TCP IP protocols and OSI model Experience with Infrastructure Network Administration Expertise troubleshooting large Network Environments and familiarity with packet sniffers Wireshark or Network Monitor Message Analyzer Fundamental awareness of Private Hybrid Public Cloud OS Windows and or Linux Virtualization of SDN technologies Knowledge and understanding of VPN IPsec DHCP DNS HTTP s MPLS BGP Layer3 Layer2 Handson experience of Proxy and Firewall TECHNICAL SKILLS Knowledge of one or two of the following domains Windows Azure Platform Operating SystemVirtualization Networking Windows Azure Platform Knowledge of Windows Azure Platform services Azure Platform development and deployment concepts Familiarity with troubleshooting Operating SystemVirtualization Familiarity with Active Directory Security OS Internals concepts Understanding of Virtualization concepts and virtual system administration Experience with HyperV configuration and administration Networking Familiarity with networking concepts including VIPs NAT DNS Familiarity with networking tools ping tracert tracemon wire shark etc Understanding of load balancing georedundancy CDN and VPN technologies preferred Understanding of the OSI model and related concepts

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for