Technical Systems Analyst

• Analyze business and user needs to identify solution opportunities and define application requirements.
• Lead requirements elicitation, analysis, documentation, and validation activities, including functional and non-functional requirements.
• Assess business requirements and perform impact analysis across business processes, systems, applications, APIs, and integrations.
• Translate business requirements into technical designs and implementation specifications.
• Document complex business processes, technical workflows, microservices, APIs, and system interactions.
• Conduct gap analysis and recommend solutions aligned with business objectives and industry best practices.
• Create process flows, data flow diagrams, and other solution documentation artifacts.
• Support business case development, project estimations, and planning activities.
• Experience with cloud-based architectures and deployment models.
• Experience supporting enterprise integration platforms and middleware solutions.
• Experience with digital transformation and business process improvement initiatives.
• Demonstrated ability to create high-quality Epics, Features, and User Stories within JIRA.
• Experience producing business and technical documentation that is clear, organized, and audience-appropriate.

Application Development & Delivery

• Design, develop, unit test, integrate, and support enterprise applications and services.
• Develop scalable, secure, and maintainable software solutions that satisfy functional and non-functional requirements.
• Develop configurable services and enterprise integrations supporting business applications.
• Apply secure development practices, coding standards, and established design patterns.
• Create and maintain technical design, application, and systems documentation.
• Support system implementation activities including design, testing, deployment, and rollout.
• Research emerging technologies and standards to support continuous improvement and innovation.

Testing & Support

• Support quality assurance activities, including test strategy development and test coverage assessments.
• Participate in functional, integration, and performance testing activities.
• Analyze, troubleshoot, and resolve application and integration issues.
• Coordinate issue resolution with cross-functional teams and dependent application owners.
• Ensure project deliverables are completed within established timelines and quality standards.

Collaboration & Communication

• Facilitate communication between business stakeholders, project teams, and technical resources.
• Listen to and synthesize complex multi-party discussions into clear, actionable requirements and documentation.
• Translate business needs into technical solutions and technical concepts into business-friendly language.

• Work independently in a fast-paced environment with multiple priorities and competing deadlines.
• Demonstrate strong analytical thinking, problem-solving, attention to detail, and organizational skills.
• Exhibit excellent verbal and written communication skills.

Technical Skills & Technologies: Integration & Service Platforms

• Web and micros service technology platforms and frameworks (IBM Integration Bus (IIB), Spring Services)
• IBM Datapower

Programming & Integration Technologies

• Java/J2EE
• JMS
• XML
• XSLT
• XQUERY
• XSD
• SOAP
• REST
• WSDL
• BPEL

Development Tools

• UML Modeling
• Eclipse IDE
• WebSphere
• JBoss
• Tomcat

Security

• Authentication/Authorization
• Single Sign-On (SSO)
• SAML
• Auth

Databases

• Object relational mapping tools (Hibernate, etc.)
• Relational databases (Oracle, MySQL)
• NoSQL databases

Web Services

• Experience building web services (SOAP/REST) using Java APIs and tools, such as JAX-RPC.
• Experience with the Spring Framework and general MVC frameworks.

Scripting & DevOps

• Experience with scripting languages (e.g. Unix shell scripting, Perl).
• Experience with cloud and continuous integration tools (e.g. SVN/Git, Jira, Jenkins, Maven, etc.).

Additional Skills

• Strong communication skills including the ability to translate business need to technical teams, translate technical solutions to business teams, and communicate progress/issues to the team.
• Strong execution culture and attention on taking tasks to completion.
• Strong written communication skills.
• Ability to create clear and understandable Epics and User Stories in JIRA and Confluence.
• Ability to document business and technical concepts in a clear and organized manner.