Complex Program Manager

• Lead complex, transformative programs across multiple business units, geographies, technologies, and cross-functional teams.
• Define program vision, objectives, success criteria, governance, milestones, and delivery strategies aligned with business and customer goals.
• Manage interconnected projects and project managers to ensure alignment with strategic objectives, schedules, budgets, quality standards, and contractual commitments.
• Oversee end-to-end program delivery, coordinating project teams, technical teams, partners, customers, sponsors, and stakeholders.
• Establish and maintain program governance, master schedules, performance metrics, dashboards, and reporting.
• Identify, assess, and mitigate program risks, issues, dependencies, and uncertainties.
• Manage program budgets, forecasting, cost optimization, scope, change control, and overall financial performance.
• Provide executive-level program updates, performance reporting, risk assessments, and strategic recommendations.
• Build strong relationships with senior stakeholders and drive effective communication, collaboration, and customer satisfaction.
• Lead innovation, digital transformation, sustainability, and organizational change initiatives.
• Analyze data and program performance to identify trends, anticipate outcomes, and support strategic decision-making.
• Assemble and lead end-to-end teams, providing direction, coaching, and support to project managers and technical teams.
• Influence, negotiate, and resolve conflicts while balancing competing priorities, resources, costs, schedules, and business requirements.

• Complex program and project management
• Program governance and portfolio management
• Strategic planning and executive communication
• Risk, issue, dependency, and change management
• Budgeting, forecasting, cost management, and financial stewardship
• Stakeholder management and customer engagement
• Cross-functional and global team leadership
• Data analysis, business intelligence, dashboards, and KPI reporting
• Agile methodologies, Scrum, Kanban, and DevOps
• Project planning, master scheduling, and resource prioritization
• Requirements analysis, solution delivery, and vendor management
• Strong analytical, negotiation, decision-making, and problem-solving skills
• Ability to manage ambiguity and changing priorities in dynamic environments, * 10+ years of project and program management experience in complex, large-scale environments, including programs with up to $100M in total contract value and distributed teams of 50-200+ FTE.
• Experience working for an enterprise software/SaaS provider or technology consulting/services organization.
• Proven success managing complex IT programs and projects across multiple industries and customer environments.
• Experience managing project interdependencies, master schedules, staffing strategies, risks, and program-level trade-offs.
• Demonstrated ability to manage programs to strategic objectives, scope, schedule, budget, quality, and customer expectations.
• Experience establishing program governance and management systems and overseeing contractual and regulatory requirements.
• Experience with cost management, scope management, change control, and program governance.
• Experience presenting program plans, status, risks, KPIs, and recommendations to senior and executive leadership.
• Experience managing vendor relationships and contracts.
• PMP certification required; PgMP certification required or willingness to obtain within 12 months.
• Ability to influence, negotiate, motivate, and resolve conflicts across all organizational levels.

Education:

• Bachelor’s degree in Business, Engineering, or a related field preferred.
• PgMP certification preferred or commitment to obtain within 12 months.
• PRINCE2 certification preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today’s highest-growth industries.

Together, we shape what’s next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.