Enterprise Deployment Strategist - EMEA

• Own commercial outcomes end to end, managing a portfolio of strategic enterprise customers from onboarding through renewal and expansion, driving retention and maximizing NRR
• Deliver measurable customer outcomes, aligning each account strategy to either revenue expansion or operational efficiency and systematically tracking progress
• Identify opportunities proactively, analyzing usage patterns, engagement signals, and customer health data to surface expansion potential and mitigate churn risk
• Drive product adoption as the foundation for creating long-term value and sustainable revenue growth
• Inform product and go-to-market strategy through your direct customer engagement, shaping roadmap priorities and commercial direction

Definition of Success

• You are continuously growing your portfolio’s revenue, hitting and exceeding NRR targets quarter over quarter
• You are consistently seen as a trusted advisor to senior revenue leaders, helping them translate strategy into measurable outcomes
• You are proactively identifying expansion opportunities and acting on churn signals before they become problems
• You are driving product adoption as the foundation for long-term value and sustainable revenue growth
• You are growing into broader commercial leadership responsibilities within the team

The ones who succeed in this role are becoming the leaders of the next decade. They own the revenue, stay closest to the customer, and deliver the outcomes that matter most.

Our mission is to unlock lasting value for every customer. As an Enterprise Deployment Strategist, you own NRR, drive expansion, and turn strategy into measurable outcomes., * Own commercial outcomes end to end, managing a portfolio of strategic enterprise customers from onboarding through renewal and expansion, driving retention and maximizing NRR

• Deliver measurable customer outcomes, aligning each account strategy to either revenue expansion or operational efficiency and systematically tracking progress
• Identify opportunities proactively, analyzing usage patterns, engagement signals, and customer health data to surface expansion potential and mitigate churn risk
• Drive product adoption as the foundation for creating long-term value and sustainable revenue growth
• Inform product and go-to-market strategy through your direct customer engagement, shaping roadmap priorities and commercial direction

Definition of Success

• You are continuously growing your portfolio’s revenue, hitting and exceeding NRR targets quarter over quarter
• You are consistently seen as a trusted advisor to senior revenue leaders, helping them translate strategy into measurable outcomes
• You are proactively identifying expansion opportunities and acting on churn signals before they become problems
• You are driving product adoption as the foundation for long-term value and sustainable revenue growth
• You are growing into broader commercial leadership responsibilities within the team

The ones who succeed in this role are becoming the leaders of the next decade. They own the revenue, stay closest to the customer, and deliver the outcomes that matter most.

The Deployment Strategy team

The face of Planhat to our customers, owning the portfolio and driving outcomes, retention, and commercial growth across every account. We prioritize by risk, growth, and value, act early on expansion signals and churn risk, and take full ownership of the revenue targets we are accountable for.

The Deployment Strategy team

The face of Planhat to our customers, owning the portfolio and driving outcomes, retention, and commercial growth across every account. We prioritize by risk, growth, and value, act early on expansion signals and churn risk, and take full ownership of the revenue targets we are accountable for.

Our team comes from diverse backgrounds, the common denominator is drive and ambition. Perhaps you’ve spent a minimum of 3-5 years in high-performance environments like management consulting or a fast-growth startup, where clear thinking, fast execution, and accountability to outcomes were non-negotiable. Or perhaps you have previously been a CS leader and are now looking to bring your expertise to enterprise customers. You’ve been consistently promoted and entrusted with your most strategic accounts and increasing responsibility. You bring strong business acumen, genuine curiosity about AI and the SaaS landscape, and a winner’s mentality with a track record in competitive sports, academics, or other arenas that proves you’re top talent who rises to every challenge.

• Commercially focused: you think in terms of revenue and business outcomes and can engage credibly with senior stakeholders on the metrics and strategies that impact their bottom line
• Comfortable owning the full outcome: you connect product adoption to measurable business impact across complex enterprise accounts and view customer outcomes as a direct reflection of your work
• Self-directed and adaptable: you take initiative without waiting for direction, learn quickly, and thrive when given autonomy and accountability in high-stakes environments
• Tech-savvy curiosity: you’re naturally interested in how technology and AI can create leverage, improve decisions, and shape new ways of working
• Highly ambitious: you set challenging goals and execute with urgency, driven by growth for both your customers and yourself

Our mission is to unlock lasting value for every customer. As an Enterprise Deployment Strategist, you own NRR, drive expansion, and turn strategy into measurable outcomes., We’re building the operating system for autonomous companies.

The future enterprise is autonomous. Commercial processes that today depend on human effort - servicing, retaining, expanding, selling and supporting - will increasingly be automated. The companies that make this transition will pull ahead. The ones that don’t won’t survive.

Planhat exists to make that transition real.

We started bootstrapped. Customer-funded, built on discipline instead of venture capital. That foundation shaped everything: how we build, how we sell, how we think about the long game.

Today, Planhat is the agentic customer platform of choice for 700+ companies - powering close to 10 million commercial relationships worldwide and billions of dollars runs through our platform. Wiz, Revolut, Nasdaq, Synthesia, Workday and Dropbox run their customer revenue through Planhat every year.

The shift driving all of this: business is moving to an outcome economy. Companies of the future will not buy software alone anymore - they want outcomes, and they renew or consume more when they get them. That changes everything about what enterprise software needs to be.

The winners will be the ones who build the context layer - a deep, structured, living picture of their business reality. Process automation deployed by operators - not advisors.

The outcome gap is the opportunity. Context is the moat. Deployment is the differentiator. We’re building all three.

Our team spans the globe, anchored by offices in Los Angeles, London, and Stockholm. Join us.