Tech-support Specialist

As part of a 24/7 operations team, your responsibilities will include:

• Monitor and manage network systems and performance across critical aviation infrastructure
• Respond to and resolve incidents, outages, and technical issues within the NOC environment
• Troubleshoot IP networks, Cisco devices, routing protocols (HSRP/BGP), and data communications systems
• Document and track incidents accurately using incident management tools
• Collaborate with telecom providers to restore service and minimize downtime
• Support and maintain high-availability systems , including messaging and air-to-ground communications
• Escalate complex issues while taking ownership of resolution for routine and moderate cases
• Participate in deployment, configuration, and system improvements
• Train across three NOC functions:
• Transport: Monitoring global network hardware and infrastructure
• DataLink: Supporting air-to-ground data communication systems
• Applications: Managing high-volume aviation messaging systems
• Deliver excellent customer service while managing multiple priorities with strong attention to detail

• Network+ Certification
• Knowledge of TCP/IP networking, system interconnections, and IT infrastructure
• Experience troubleshooting Cisco devices and network performance issues
• Understanding of ITIL/ITSM frameworks
• Experience with HSRP and BGP routing protocols
• Associate degree (or equivalent technical training) with 1-2 years of experience, ORHigh School Diploma/GED with 2+ years of relevant experience
• Strong multitasking skills with exceptional attention to detail
• This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license., * CCNA Certification
• Experience with ServiceNow, Remedy, Netcool, or Office 365
• Background in network operations or technical support environments
• Strong written and verbal communication skills
• Ability to learn quickly and adapt in a fast-paced, 24/7 environment

At PDS Tech Commercial, you’ll gain access to opportunities that push innovation and make an impact. In this role, you’ll work alongside a globally recognized aviation technology leader known for redefining aerospace solutions.

• Mission-Critical Work: Support systems that keep global aviation networks running
• Career Growth: Build expertise across multiple NOC disciplines and technologies
• Inclusive Culture: Join a team committed to diversity, collaboration, and innovation
• Cutting-Edge Environment: Work with advanced communication and network systems
• Stability & Experience: Gain valuable experience in a high-demand, high-visibility role

You will also be part of a workplace that values safety, ethics, and continuous improvement, where your contributions directly support global operations.

Take Control of Your Career Path

If you are ready to step into a dynamic, high-responsibility role where your technical expertise truly matters, we want to hear from you.

Apply today and help power the systems that keep aviation moving worldwide.

Pay Details: $34.66 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

PDS Tech Commercial is partnering with a leader in the aviation industry to hire a Tech Support Specialist supporting a Tier 2 Network Operations Center (NOC). In this high-impact role, you will help ensure the reliability and performance of global communication systems that keep aircraft connected, safe, and operating efficiently around the clock.

If you thrive in fast-paced environments, enjoy troubleshooting complex systems, and are driven by precision and accountability, this is your opportunity to make a real difference.