UCaaS Engineer

We do it all - from commercial security solutions, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, AI and even copiers, printers, with a full line of production equipment. LDI Connect is seeking a Junior UCaaS Engineer to support the deployment and ongoing support of cloud-based voice and collaboration solutions across New Jersey. This is a hands-on, field-oriented role-ideal for someone early in their career who wants real exposure to UCaaS, VoIP, and conference room technology in live client environments. You’ll work with platforms including Elevate and Zoom, supporting both phone systems and modern meeting spaces (Zoom Rooms, etc.). What You’ll Do

• Deploy and support UCaaS systems (VoIP phones, soft clients, conference room systems)

• Assist with on-site installations across NJ
• Configure users, devices, and call flows
• Troubleshoot:
• Call quality issues (latency, jitter, packet loss)
• Device registration / provisioning
• Network connectivity issues
• Support Moves/Adds/Changes (MACDs)
• Assist with MTR & Zoom Room setups and testing
• Work directly with clients during installs and support calls
• Document work performed and follow internal standards

• 1-3 years of experience in IT, telecom, or AV/UC environments ( preferred )

• Basic understanding of:
• Networking (IP, DHCP, DNS)
• VoIP fundamentals (SIP, RTP)
• Comfortable working on-site and client-facing
• Strong troubleshooting mindset
• Valid driver’s license (NJ travel required and some NY 1-2 times/week)

Nice to Have

• Experience with Elevate or similar UCaaS platforms
• Exposure to Zoom Rooms or Teams Rooms
• Basic switching knowledge (VLANs, PoE)
• AV or low-voltage installation experience

Why Join LDI Connect

• Real-world exposure to enterprise UCaaS and AV deployments
• Clear growth path into mid/senior engineering roles
• Work on modern collaboration technologies
• Training and certification opportunities

The typical base salary for this role is between $55,000 and $65,000. The offered base salary will depend on experience.

With headquarters on Long Island, come see why Long Island Business News honored LDI Connect with an award that recognizes our commitment to a high performing- yet people-centered workplace culture. Our other offices in CT, NYC (right in Time Square), NJ and LA share the same commitment!

LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers.