Generator Technical Support Manager

Generator Technical Support Manager Orlando, FL Summary Join our team as a Generator Technical Support Manager/ Program Service Manager, overseeing critical generator services operations in Orlando. This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to innovation, quality, and professional growth. Responsibilities

• Demonstrate core competencies including action orientation, customer focus, ownership, and developing self & others.
• Develop and coordinate technical cooperation agreements and partnerships with Generator Service providers.
• Provide oversight and direction for the implementation of Field Service outage projects for Long-Term Services Agreements and non-LTSA contracts
• Develop and maintain standard procedures for Generator Services contracts.
• Support resource development, tooling forecast needs, vendor qualification, and organizational requirements to support the business.
• Provide technical response for Field NCRs for Generator Services business.
• Work with internal stakeholders and external customers to identify future support needs and load into CRM for organizational support forecasting.
• Support User group meetings and present Generator Service Technical updates.
• Review and approve Generator scope of work cost estimates.
• Overnight travel (at least 50%) by land and/or air as per business needs.

• Bachelor’s degree in Engineering (Mechanical or Electrical preferred) or equivalent combination of education and relevant experience.
• 7+ years of experience in generator design, operation, testing, diagnostics, or service.
• Strong knowledge of both mechanical and electrical design principles.
• Proficiency with project management tools, databases, and MS Office applications.
• Strong analytical, communication, and problem-solving skills.
• Valid driver’s license and passport.