EHR Specialist

We’re seeking an entry-level, on-site Electronic Health Systems (EHS) / IT Support Specialist who is eager to learn, motivated by purpose, and excited to support the technology that keeps our clinics running. This role is ideal for someone at the start of their IT career who wants hands-on experience, mentorship, and the chance to make a real impact every day.

This is an in-person role-you’ll be embedded with our teams, building relationships, solving problems face-to-face, and becoming a trusted partner to staff and providers.

???? Why This Role Matters

Technology is essential to care-but people are the reason we do this work.

In this role, you’ll help ensure our Electronic Health Record (EHR) systems and clinical technologies are reliable, accessible, and supportive of patient care. You’ll work side-by-side with clinical and administrative staff, helping them do their jobs better-so patients receive care more safely and efficiently.

We’re focused on finding someone who:

• Cares deeply about our mission

• Enjoys helping others
• Is curious, dependable, and eager to grow

???? What You’ll Learn & Do

Support Clinical Systems & EHRs

• Provide friendly, hands-on, in-person support for EHRs and clinical applications
• Assist with day-to-day system maintenance and basic configuration tasks
• Help onboard new staff, manage user access, and support workflows
• Learn and support healthcare systems such as Athena Practice, Dentrix, Liberty, referral tools, and more
• Assist with basic integration and support of clinical devices (imaging, ultrasound, retina screening tools, etc.)

Be the Go-To Tech Help for Our Teams

• Respond to IT service desk requests with patience, empathy, and clear communication
• Troubleshoot computers, printers, scanners, peripherals, and basic hardware issues
• Work closely with senior IT staff to support servers, networks, and applications
• Help maintain Microsoft 365, Active Directory accounts, security groups, and printing

Grow Your IT Skills While Advancing the Mission

• Participate in system upgrades, training, documentation, and improvement projects
• Learn healthcare IT best practices in a supportive, mission-driven environment
• Contribute to projects that improve care quality, safety, and efficiency

We welcome candidates who are motivated, dependable, and mission-aligned.

• Associate or Bachelor’s degree in IT, computer science, health informatics, or related field OR equivalent entry-level IT experience

• Basic familiarity with IT support, troubleshooting, or help desk work
• Exposure to Microsoft 365, Active Directory, or EHR systems (through school, internships, or work)

We value most:

• A strong desire to learn and grow
• Excellent customer service and communication skills
• Comfort working in person with clinicians and staff
• A collaborative, service-oriented mindset

• Your work directly supports care for underserved communities
• You’ll gain real-world IT and healthcare experience
• You’ll receive mentorship and opportunities to grow your skills
• You’ll work with people who care deeply about patients and each other
• You’ll go home knowing your work truly mattered