Helpdesk Technician

As a Helpdesk Technician, you will play a crucial role in our IT support team, providing technical assistance and support to our employees, customers, and partners in a timely and professional manner. This position is ideal for individuals with prior experience in IT support who are looking to further develop their skills and contribute to a dynamic work environment. You will have the opportunity to utilize your expertise in troubleshooting hardware and software issues, ensuring the efficient operation of our organization’s IT infrastructure while delivering exceptional customer service., * Provide technical support to end-users via phone, email, or in person, resolving issues promptly and effectively.

• Diagnose and troubleshoot hardware, software, and network problems, implementing timely solutions to minimize downtime.
• Install, configure, and maintain desktops, laptops, printers, and other peripheral devices, ensuring optimal performance and reliability.
• Collaborate with team members to assist in the setup and maintenance of user accounts, access permissions, and security protocols.
• Escalate complex technical issues to senior technicians or system administrators, providing detailed information and recommendations for resolution.
• Document support interactions, solutions provided, and troubleshooting procedures, maintaining accurate records for future reference.
• Conduct routine maintenance tasks and updates on network infrastructure components to ensure optimal performance and security.
• Assist in the planning and implementation of IT projects and initiatives, contributing valuable insights and technical expertise.
• Stay informed about technological advancements and best practices in IT support, actively participating in professional development activities and knowledge sharing sessions.

• Foster positive relationships with end-users, customers, and partners, delivering superior customer service and support experiences. ., * Working in a technical support role or similar position resolving IT issues.

• Providing end-user training or support.
• Installing, configuring, and utilizing PC compatible computer hardware and software, including MS Windows and MS Office.
• None of the above

All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 35 wpm and 80% accuracy. Please see testing instructions in the General Information section below.

Education and Experience:

• High School Diploma or GED equivalent from an accredited educational institution.
• Experience in a technical support role or similar position, with a demonstrated ability to resolve IT issues effectively.
• Experience in installing, configuring, and utilizing PC compatible computer hardware and software, including MS Windows and MS Office.
• Experience in end-user training or support.

Knowledge, Skills and Abilities:

• Familiarity with basic networking concepts and protocols.
• Strong leadership skills.
• Ability to work under stress and manage multiple projects simultaneously.
• Excellent verbal and written communication skills.
• Excellent customer service skills and ability to handle customers politely and courteously.
• Excellent analytical, decision-making, and organizational skills.
• Ability to advance at designated career development pace.
• Ability to expand technical skills through personal study or outside schooling when necessary.
• Ability to work in a team environment and independently.
• Ability to act as a role model for professionalism.
• Ability to lift and move a minimum of fifty pounds (50lbs).
• Ability to train others.
• Ability to work under strict time constraints, prioritize work, and meet deadlines.
• Eligibility for employment in the United States., * Associates Degree in Computer Science or a related field of study preferred.
• A+ Certification is preferred., Do you have a high school diploma or a G.E.D. equivalency?Qualifying information must be documented in the Education section of your application.
• Yes
• No

02

Do you have an Associates degree (or higher degree) in Computer Science or a similar field of study?

• Regular Full-time

• Monday - Friday

  8:00 a.m.- 5:00 p.m.

• Hours subject to change.
• Salary is based on 26 pay periods

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan. The following benefits are offered only to Harris County employees in regular (full-time) positions: Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*

• METRO RideSponsor Program*

• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas. In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County’s behalf as needed. For plan details, visit the Harris County Benefits & Wellness website: 01