End User Support 1 (Citizens)

Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity. Installs, configures and troubleshoots desktop systems, workstations and network connectivity issues. May assign and maintain user passwords for specialized software. This position will be in the IT liaison support group. This group facilitates software, hardware, and access to EB systems for employees. The individual will also support local troubleshooting and resolution, or resolution with the EB help desk.

Strong written and verbal communication skills, especially when working with users and other support groups (EBIT, NNSIT, EB Production Support) Ability to listen carefully, ask the right follow-up questions, and understand a user’s issue before taking action Willingness to follow documented procedures accurately and consistently Dependability and responsiveness during work hours, especially since much of our work is remote and timely communication through Teams, phone, or email is important. Strong attention to detail when handling access requests, user information, ticket updates, and distribution communications. Ability to manage multiple requests or issues at one time without losing accuracy or follow-through A proactive approach to identifying roadblocks, asking questions early, and communicating status updates. Basic Qualifications and Experience

• Bachelor’s Degree and 0 years of experience. A relevant professional certification can be substituted for a Bachelor’s Degree.
• Windows 365, Outlook Experience, Teams
• Verbal Communication

• Ability to follow documented procedures and processes -Attention to detail, * Experience with access requests, ticketing systems, user support, EB/NNS processes, Teamcenter, Citrix, or program-specific knowledge would be a PLUS

• Confidential clearance is required.

• The shift for this position will be determined prior to the candidates start. It will be between 5:30 am and 5:30 pm.

PROLIM is a leading provider of PLM, IoT and Digital transformation solutions to Global Fortune 1000 companies. With 9 global offices in US, India, and Australia, PROLIM has won 30+ awards and proudly serving over 1200+ customers to innovate and improve their profitability and efficiency. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With the global footprint and expertise in latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey.