IT Analyst II - Desktop Support

The analyst is responsible for the IT infrastructure at the site, and may be involved in workstation support, telecom, printers, server support and/or networking.

Position is a support role requiring more work direction whereby worker follows generally defined procedures. Works with client to analyze and define the business process that needs an IT solution. Identifies and documents high-level requirements, maps future state of the solution, and ensures the system/solution meets business and user requirements. Document and map business process and requirements for the future state of the IT solution. Identify and understand the end user’s need. Facilitate the business process redesign and documentation as needed.

Two to Three years of IT infrastructure experience supporting Windows PCs, printer and basic networking.

• Ability to Configure, Deploy, Install, Migrate, Order, Patch, Replace, Support & Triage Site Infrastructure as follows:
• WINTEL/LINUX NetPC, Standard & Process PC’s
• HP & Manufacturing Printers (HP, Zebra, etc.)
• Telecom - Ethernet, LAN/WAN, Firewall, Routers\Switches Cisco, TCP/IP, VPN & Wireless
• Provide Standard and Local Software Support - MS Office 365, Microsoft Teams, etc.
• Perform ITSM, MOC & 24/7 Pager Support Maximizing Site Related HW/SW Resource Uptime
• Maintain Dashboard Expectations for PC’s, ITSM tickets, Site Telecom, & PC/Server Vulnerabilities
• Attend & Comply with All Plant IT & Production, FDA & GMP, Corporate IT, & Safety Required Training Meetings and Activities, HS diploma