Full Stack Engineer

CGI is seeking to hire an experienced Full Stack Software Engineer with Customer Service Platform/Contact Center technology experience to join our Digital Platform Engineering team.

This role will focus on building and enhancing enterprise scale solutions supporting Contact Center operations, Workforce Management (WFM), agent experiences, customer interactions, r

outing, omnichannel/digital channels, and real time services.

This is a Full-Time, On-Sight Employment opportunity located in Plano, TX.

Your future duties and responsibilities:

Design and develop enterprise applications using Java, Spring Boot, React, and REST APIs.

. Build scalable microservices, distributed systems, and event driven solutions.

. Integrate applications with Contact Center, WFM, and enterprise platforms.

. Develop secure, resilient, and highly available solutions.

. Contribute to technical design, code reviews, automated testing, CI/CD, and engineering best practices.

. Support applications through deployment, monitoring, troubleshooting, and production support.

. Collaborate with cross functional teams in an Agile/Scrum or SAFe environment.

. Leverage AI assisted development tools to improve engineering productivity and quality.

Strong full stack engineer and problem solver who enjoys building scalable, resilient applications and collaborating across engineering, architecture, product, and business teams.

Skills Required:

. 6 9 years of software development / full stack engineering experience

. Strong hands on Java and Spring Boot

. Strong React or modern JavaScript framework experience

. REST APIs, Microservices, and Distributed Systems

. RDBMS and/or NoSQL databases

. Automated unit and integration testing

. CI/CD, observability, logging, and monitoring

. Strong understanding of secure software engineering practices

. Strong problem solving, troubleshooting, and communication skills, Agent desktop / agent experience platforms

. IVR and intelligent routing

. Omnichannel customer interactions

. Voice, chat, and digital channels

. SIP, WebRTC, or CTI technologies

. Real time customer service applications

Nice to Have:

. Apache Kafka or similar event streaming technologies

. Event driven architecture and asynchronous messaging

. AWS, Azure, or GCP

. JUnit, Jest, Playwright, or React Testing Library

. Agile/Scrum or SAFe experience

. AI assisted development tools such as GitHub Copilot, Claude Code, OpenAI Codex, or similar tools

Education: Bachelor’’s Degree in Computer Science or related Field., * Integration testing

• Java
• React JavaScript
• RESTful (Rest-APIs)
• Spring Boot
• Workforce Management, Agile Programming Methodologies, Amazon Web Services (AWS), Apache Kafka, Application Programming Interface (API), Artificial Intelligence (AI), Background Investigation, Best Practices, Business Services, Business Strategy, CGI (Common Gateway Interface), Call Center Operations, Call Center Software, Call Centers, Code Reviews, Communication Skills, Computer Science, Continuous Deployment/Delivery, Continuous Integration, Cookies, Cross-Functional, Customer Relations, Customer Service Software, Customer Support/Service, Data Processing, Desktop PC, Distributed Computing, Engineering, Enterprise Applications, FMLA (Family and Medical Leave Act of 1993), GCP (Good Clinical Practices), GitHub, High Availability, Identify Issues, Information Technology Consulting, Integration Testing, JUnit, Java, Java Platform Enterprise Edition (Java EE/J2EE), JavaScript Frameworks, Microservices, Microsoft Windows Azure, NoSQL, Operational Support, Problem Solving Skills, Production Support, Productivity Management, Programming Tools, REST (Representational State Transfer), React.js, Relational Databases (RDBMS), Scalable System Development, Scrum Project Management and Software Development, Security Clearance, Software Administration, Software Design, Software Development, Software Engineering, Strategic Planning, Streaming Technology, Technical/Engineering Design, Test Automation, Tuition Fees, Unit Test, Voice Chat, Voice Response Systems, Workforce Management, YouTube

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 $172,400.00.

CGI’’s benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

.Learning opportunities and tuition assistance

. Wellness and Well being programs

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.