Systems Support Engineer

• We are seeking a Systems Support Engineer to provide postdelivery support for complex, custom test systems.
• In this role, you will handle technical support requests, troubleshoot unexpected system behaviors, and coordinate resolution efforts across engineering teams and with the customer.
• You will be the voice of the customer, ensuring their needs, technical feedback, and insights help drive continuous improvement across the organization.
• This role requires strong problem-solving skills, technical expertise across hardware and software, and the ability to operate independently in fast paced, customer facing environments., * Support site acceptance testing, commissioning, training, and startup activities
• Serve as the voice of the customer, communicating issues and insights to product and business teams
• Provide first-line technical support, coaching, and training to customer personnel
• Own issues through resolution: troubleshoot, reproduce, document, and coordinate cross-functional support
• Participate in engineering project meetings, providing design-for-serviceability feedback
• Maintain accurate system documentation and reporting
• Support on-site service, repair, and installation of company systems and products
• Participate in customer installation and training programs as needed
• Deliver post-deployment consulting to maximize system uptime and usage effectiveness

• Bachelor’s or master’s degree in computer engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or equivalent experience
• 7+ years of relevant industry experience, including customer-facing roles
• DoD Secret Clearance or ability to obtain one
• Strong understanding of test engineering, electronics, and computer architectures
• Experience with highlevel programming languages (LabVIEW, TestStand, C/C++/C#)
• Ability to lift/pull up to 40 lbs. of test equipment
• Experience developing automated test software using PXI chassis, and interfacing with:
• Analog & digital I/O cards
• DMMs, oscilloscopes
• NI switching and signal routing
• DAQ systems, power supplies
• RF analyzers and power sensors
• Knowledge of hardware interfaces (GPIB, USB, Ethernet, serial protocols)
• Understanding of measurement error sources
• Selection of proper test & measurement instrumentation
• Ability to interpret schematics and wiring diagrams
• Hardware/software system integration experience
• Bill of Materials (BOM) creation and review
• Familiarity with CAD and PCB design tools
• Statistical data analysis (Cp, Cpk, GR&R)
• Cable harness design
• Comfortable working across varied teams: technicians, engineers, program managers

Preferred Skills:

• Experience with Testeract
• Experience with SystemLink
• Background in the defense industry
• Crossplatform (Windows/Linux) development experience
• NI LabVIEW Certification

• Training Period (First 2-3 Months)
• 70% on-site in Austin, TX (onboarding, STE design/build)
• 30% remote (Teams meetings, NI tool training, customer introductions)
• On-Site Support Period (12-18 Months, with possible extension)
• 80% on-site in Huntsville, AL at the customer facility
• 20% remote and/or travel to Austin, TX for additional STE onboarding