Cloud Operations Analyst II

The Cloud Operations Analyst II is responsible for operating and enhancing the performance, availability, and reliability of cloud and on-premises infrastructure. This individual consults on more complex observability scenarios, streamlining server and batch operations, and contributing to the efficient management of data center resources. Consults with cross-functional teams to identify opportunities for process improvements, implement best practices, and support critical business operations.

Essential Tasks/Major Duties

· Develop, implement, and maintain observability tools to monitor cloud and on-premises systems.

· Create dashboards, alerts, and reports to track system health, performance, and availability.

· Proactively leverage observability tools and identify opportunities.

· Analyze metrics and logs to identify trends, prevent potential issues, and optimize system performance.

· Collaborate with FinOps teams to monitor resource utilization and ensure cost-effective operations across cloud environments.

· Support the lifecycle of cloud and on-premises servers, including provisioning, patching, configuration, and decommissioning.

· Troubleshoot and resolve server-related issues, ensuring minimal downtime. Implement and enforce server security policies and compliance requirements.

· Schedule, monitor, and manage batch processes to ensure timely execution of critical tasks.

· Identify and resolve batch failures or delays, coordinating with relevant teams to ensure smooth operations.

· Optimize batch jobs for improved performance and resource utilization.

· Manage on-site and remote data center operations, ensuring proper functioning of hardware, power, cooling, and network infrastructure.

· Coordinate with vendors and service providers for hardware maintenance, replacements, and upgrades.

· Maintain accurate inventory of data center assets and ensure compliance with organizational standards.

· Participate in on-call rotations to address system incidents and outages promptly.

· Conduct root cause analysis and implement solutions to prevent recurrence of issues. Document and communicate incident resolution processes to relevant stakeholders.

· Work closely with cross-functional teams, including DevOps, Networking, and Application Development, to implement and maintain system integrations.

· Maintain and create comprehensive documentation for configurations, processes, and incident resolutions.

· Provide training and support to team members and other departments.

· Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.

· 3 years of experience working with monitoring and observability tools (e.g., Datadog, PagerDuty).

· Certified Datadog Fundamentals or equivalent experience required.

· Certified PagerDuty Administrator or equivalent experience required.

· 3 years of experience in cloud operations or server management roles.

· Certified AWS SysOps Administrator or equivalent experience required.

· 3 years of progressive server administration experience (Windows, Linux).

· 3 years of experience in designing, implementing, and managing IT workload automation solutions to optimize scheduling, orchestration, and execution of enterprise workflows across on-prem and cloud environments.

· Experience leveraging artificial intelligence to drive innovation and solve complex problems. Demonstrated ability to utilize AI-driven solutions that optimize processes, enhance decision-making, or create transformative business outcomes.

· 3 years working with cloud platforms (AWS, Azure, OCI).

· Certified AWS Cloud Practitioner or equivalent experience required.

· Strong experience with data center infrastructure and knowledge of best practices.

· Proficiency in scripting and automation tools (Python, Bash, PowerShell).

· Strong understanding of networking and identity management in cloud environments.

· Working knowledge of security best practices and compliance standards.

· Working knowledge of agile methodologies.

· Excellent troubleshooting, problem-solving, and communication skills.