ICT Infrastructure Analyst

The Trafford and Stockport College Group (TSCG) is seeking an experienced ICT Infrastructure and Cyber Security Analyst to contribute to our vision of unlocking potential and fostering success.

About The Role:

Job Summary

Provide first-line IT support while maintaining, securing and developing campus IT infrastructure, assets and cyber security. Ensure systems, networks, devices and software remain operational, up to date, resilient and compliant, while supporting staff and contributing to wider IT projects and service improvements.

Key Responsibilities

Respond to and resolve end-user support requests within agreed service levels, escalating where required.

Manage and maintain campus IT infrastructure, including servers, networks, WiFi, storage and virtualisation platforms.

Monitor systems proactively, diagnose and resolve faults, and coordinate with suppliers when necessary.

Ensure software, operating systems, applications and firmware are updated, patched and compliant.

Lead IT asset management, maintaining accurate inventories throughout the asset lifecycle.

Support and strengthen cyber security through vulnerability management, security controls, incident response and compliance activities.

Administer user accounts, access permissions and secure remote access solutions.

Maintain backup, recovery, business continuity and disaster recovery arrangements.

Develop and maintain technical documentation, procedures and infrastructure records.

Provide training and guidance to staff on technology and cyber security best practices.

Support printing, telecommunications and audio-visual systems.

Deliver second and third-line technical support and contribute to IT projects and infrastructure development.

Liaise with third-party providers, support service improvements and ensure compliance with health and safety, audit and risk management requirements.

You will be a proactive and customer-focused IT professional with experience supporting users and maintaining secure, reliable IT infrastructure. You will demonstrate a strong technical background across servers, networks, cyber security and end-user support, combined with excellent communication and organisational skills.

You will bring:

A minimum NVQ Level 4 qualification in Information Technology (or equivalent experience).

A network, infrastructure or security certification, or a willingness to work towards one.

A recognised cyber security qualification, such as CompTIA Security+ or Microsoft SC-200, or equivalent experience.

Experience providing IT support within a service desk or ticketing environment and working to agreed service levels.

Experience installing, configuring and supporting Microsoft Windows Server environments, storage solutions and virtualisation platforms such as VMware.

Experience managing software updates, patching and vulnerability remediation across servers and end-user devices.

Knowledge of network infrastructure, including switched networks, wireless technologies, VLANs and network design principles.

Experience working with security technologies such as endpoint protection, multi-factor authentication, email security and web filtering.

Experience of IT asset management throughout the full lifecycle, from procurement and deployment to secure disposal.

An understanding of cyber security frameworks such as Cyber Essentials and ISO 27001, together with UK GDPR requirements.

Experience supporting security incident investigations and remediation activities.

Knowledge of Windows-based server applications and VoIP telephony systems.

You will also be able to demonstrate:

Strong communication and customer service skills.

The ability to work independently, use initiative and solve problems effectively.

Excellent organisational skills with the ability to prioritise workloads and meet deadlines.

A flexible and adaptable approach to changing priorities and technologies.

The ability to build positive working relationships with a wide range of users and stakeholders.

A commitment to continuous improvement and delivering high-quality IT services.

The ability to remain calm and effective when working under pressure.

Our Values

You will share and demonstrate our values by:

Being bold, embracing innovation and helping both colleagues and learners achieve their full potential.

Being ambitious, setting high standards and striving for excellence in everything you do.

Showing respect for everyone you work with.

Collaborating effectively through supportive teamwork and shared success.

Maintaining a consistently professional attitude and approach.

Safeguarding

You will be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and will share our dedication to creating a safe and inclusive learning environment.

About TSCG - Making a difference, together

At Trafford & Stockport College Group (TSCG), you belong to a team that’s committed to shaping brilliant futures - for students and colleagues alike. We believe in unlocking the potential that exists in everyone and when you work with us, your individual skills and experiences are valued. You’ll be part of a supportive and friendly community, where everyone brings their own unique perspective and strengths, and where the work you do is appreciated and celebrated.

We’re deeply rooted in our local communities, with strong connections to businesses, industry, and universities. Together, we’re all working toward a shared mission: to elevate skills, create opportunities, shape futures, and transform lives.

TSCG is not just a place to work - it’s a place to belong, to thrive, and to make a difference.

Exceptional Benefits Package

At TSCG, we believe in rewarding our team for their dedication and hard work. Our exceptional benefits package is designed to support your well-being, professional growth, and overall job satisfaction while ensuring you are valued every step of the way. Join our team and enjoy a competitive benefits package that includes:

40 days annual leave plus bank holidays

Generous company pension contribution 15%

Onsite Costa Coffee & Subsidies staff canteen

Employee Assistance Programme that extends the supports to your family members

Tailored Professional Development plan

Free onsite Parking

All employees, including senior managers, will normally be appointed to the minimum point of the pay grade for the job. In certain cases, it may be appropriate to appoint to a higher point in the pay grade at the discretion of the People & Culture Director due to the candidate’s current salary, experience or qualifications.

Staff at Trafford & Stockport College Group go above and beyond to ensure that our students get the best possible teaching and support to enable them to reach their ambitions. We expect the very highest standards for all students, and this is evidenced year after year by our achievement and progression outcomes. If you are passionate about championing inclusion, fostering positive employee experiences, and making a difference, we invite you to apply for this exciting opportunity.

TSCG is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to being a Disability Confident Employer, all disabled applicants who meet the minimum requirements of the job, as set out in the job description and person specification, will be guaranteed an interview.

The Trafford & Stockport College Group is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. Employment at the Trafford & Stockport College Group is subject to an Enhanced DBS (Disclosure & Barring Service) Check via the Disclosure and Barring Service and any post in regulated activity will also be subject to an additional barred list check. The Group will meet the costs associated with this.

Please note that new guidance in Keeping Children Safe in Education 2025 requires us to carry out an online search as part of our due diligence on successful candidates.