Azure qualified Technical Support Engineer - Investment Banking

This role is heavily desktop and floor-walking focused, supporting front-office and senior stakeholders in a high-pressure investment banking environment. The successful candidate will deliver white-glove, face-to-face technical support, resolving incidents quickly and professionally while maintaining excellent customer experience standards.

• Proven VIP / Executive Desktop Support experience within Investment Banking
• Azure certification with practical exposure to Azure-based user and endpoint support
• Minimum 5 years’ experience across 1st-3rd Line Desktop / End-User Support
• Strong onsite desktop support background, including floor walking and desk-side troubleshooting
• Experience working within a Service Desk / Incident Management environment
• Advanced support of Windows OS (Windows 7 & Windows 10)
• Microsoft Office 365 desktop support (Outlook, Teams, Excel, Word)
• Strong knowledge of Windows workstation builds, imaging, and hardware troubleshooting
• Confident supporting users both face-to-face and remotely
• Exceptional customer-facing skills, with a polished, professional presence
• Excellent troubleshooting ability with strong attention to detail
• Service-oriented mindset with a focus on first-time fix and user satisfaction

Desirable Skills

• Fluency in French
• Experience supporting front-office trading environments
• Exposure to Azure AD / Intune user support
• Knowledge of endpoint security and encryption tools