Technical Support

Manage and prioritise a queue of incidents and service requests using Remedy. Investigate technical issues and identify appropriate resolutions. Complete standard service requests and changes in accordance with documented procedures. Escalate complex or unresolved issues to senior team members when required. Maintain accurate records of investigations, actions and resolutions. Follow established IT service-management processes and operational procedures. Communicate clearly with colleagues and stakeholders regarding progress and outcomes. Ensure requests are completed within agreed timescales and service levels.Essential Skills and Experience

We are seeking a capable and customer-focused Technical Support Professional to join the team in Bristol. The successful candidate will manage a queue of technical issues and service requests, investigate reported problems and complete standard change requests in line with documented procedures.

You will be responsible for resolving incidents where possible and escalating more complex issues to senior team members when required. Strong organisational skills, attention to detail and a structured approach to troubleshooting are essential., Familiarity with Microsoft Office applications, particularly Word, Excel, Teams and SharePoint. Strong communication and interpersonal skills. A methodical approach to investigating and resolving technical issues. Ability to manage multiple requests and prioritise workload effectively. Good attention to detail and accurate record-keeping. Ability to work effectively as part of a technical support team.Desirable Skills

Familiarity with ITIL processes, particularly ITIL 4. Understanding of Microsoft Active Directory and its role in access management. Experience with PowerShell scripting. Familiarity with Remedy or similar IT service-management platforms. Previous experience working in a technical support or service desk environment.Working Arrangements

This is an on-site position based in Bristol, BS34 8JH. Remote working is not available for this role.

Applicants must be UK nationals and have a minimum of five years’ UK residency in order to meet the clearance requirements.

Contributory pension scheme. Employee Assistance Programme. Medical and dental cover. 22 days’ holiday plus bank holidays. Maternity pay, shared parental leave and paternity leave. Sick pay. Access to training and career-development opportunities.Suitable candidates should submit their CVs in the first instance.

Experis Consultancy is a global organisation with a well-established team of over 1,000 consultants on assignment across 20 clients worldwide. Our UK operation continues to grow, with ambitious plans for further expansion. We form part of the ManpowerGroup, a global organisation with a collective annual turnover of more than $20 billion.

Experis UK partners with major clients across a range of industries. Our approach is personal, supporting both our clients and consultants throughout their assignments. We are passionate about training, technology and career development.