Production Support Engineer

We are looking for an experienced Production Support Engineer to join a critical banking and payments environment, supporting business-critical applications and ensuring the stability and availability of production services., This is an excellent opportunity for a Production Support professional looking to work within a highly critical banking/payments environment, with a strong focus on incident management, automation, reliability and continuous improvement.

The role is suited to someone with strong Unix/AIX, SQL and production support experience who is confident managing complex incidents, coordinating technical teams and working in a high-pressure environment., * Strong Production Support experience within a business-critical environment.

• Strong Unix/AIX experience, including command-line troubleshooting and Unix system administration.
• Strong SQL / SQL*Plus experience, including writing and executing queries to investigate production issues.
• Proven experience in Incident Management and Problem Management.
• Experience troubleshooting complex production incidents and driving service restoration and root-cause analysis.
• Experience leading and coordinating technical teams during major/critical incidents.
• Experience working with IBM MQ, SFTP, NDM and Autosys or similar scheduling technologies.
• Shell and/or Python scripting experience, with the ability to automate routine operational tasks.
• Strong SRE and automation mindset, with a focus on improving system reliability and reducing manual processes.
• Experience coordinating onshore/offshore technical teams and working within a 24x7 production environment.
• Excellent communication skills, with the ability to communicate clearly with both technical and business stakeholders.
• Experience within Banking, Financial Services, Payments or Payment Processing.
• Wire processing and SWIFT experience is advantageous.

Desirable

• Experience with ServiceNow or Remedy.
• Monitoring experience with Splunk, Dynatrace, Glassbox, NetScout or similar tools.
• Experience with Ansible Tower, Bladelogic or other automation tools.
• Programming experience with Python, Java, C/C++, Ruby or JavaScript.

• 5 days onsite for the first month, 4 days onsite for the following 6 months, then moving to 3 days onsite per week.
• 5 days out of 7 - Occasional weekend rotation, If they work Saturday and Sunday, they receive 2 days off during the week
• No on-call requirement

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.