Technical Support Consultant (Software)

About SD WorxSD Worx is a leading European provider of Payroll & HR services with global reach.The roleAs a Technical Support Consultant, you will help our customers get the most from the SD Worx App and Portal.You will support HR professionals and end users with technical questions, login issues, and platform-related queries through both digital channels and phone support.Key responsibilitiesManage support requests received through digital channels and phone support.Investigate and resolve technical problems while ensuring a positive customer experience.Analyse support tickets and identify opportunities to improve service quality and processes.Collaborate with colleagues and internal stakeholders to continuously enhance the user experience.What you bringFluent Dutch and French, both spoken and written.Good English communication skills.Experience in a customer support, technical support, or service-oriented role.Nice-to-have requirementsExperience supporting digital platforms, web portals, or mobile applications.Knowledge of HR software or HR technology solutions.A hybrid and flexible way of working.If you enjoy helping people, solving problems, and working with digital solutions in an international environment, you’ll feel right at home.We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.

The roleAs a Technical Support Consultant, you will help our customers get the most from the SD Worx App and Portal. You will support HR professionals and end users with technical questions, login issues, and platform-related queries through both digital channels and phone support.Key responsibilitiesManage support requests received through digital channels and phone support.Investigate and resolve technical problems while ensuring a positive customer experience.Analyse support tickets and identify opportunities to improve service quality and processes.Collaborate with colleagues and internal stakeholders to continuously enhance the user experience.What you bringFluent Dutch and French, both spoken and written.Good English communication skills. Experience in a customer support, technical support, or service-oriented role.Nice-to-have requirementsExperience supporting digital platforms, web portals, or mobile applications.Knowledge of HR software or HR technology solutions. A hybrid and flexible way of working.If you enjoy helping people, solving problems, and working with digital solutions in an international environment, you’ll feel right at home.We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.

Barcelona, España

About SD WorxSD Worx is a leading European provider of Payroll & HR services with global reach.