IT Support Specialist

We are seeking an IT Support Specialist to provide onsite technical support across multiple hospital locations. This role supports clinical and administrative staff by troubleshooting, maintaining, and deploying IT systems that are critical to patient care. The ideal candidate is hands-on, adaptable, and comfortable traveling between facilities as needed., * Provide onsite IT support to hospital staff at multiple locations

• Troubleshoot and resolve hardware, software, and peripheral issues (desktops, laptops, printers, scanners)
• Support clinical workstations and hospital technology used in patient care
• Perform user account support (password resets, access issues)
• Install, image, and deploy end-user devices and equipment
• Troubleshoot basic network connectivity issues (wired and wireless)
• Respond to, document, and resolve service tickets in a ticketing system
• Escalate complex issues to senior IT teams or vendors when appropriate
• Assist with IT projects, upgrades, and site deployments
• Follow HIPAA, security, and hospital IT policies at all times
• Travel between hospital and clinic locations as required

• 1-3 years of IT support, field support, or desktop support experience
• Strong knowledge of Windows OS and Microsoft Office
• Ability to troubleshoot hardware and basic networking issues
• Excellent customer service and communication skills
• Comfortable working onsite in a hospital environment
• Ability to travel between hospital locations (reliable transportation required)
• Valid driver’s license

Preferred Qualifications

• Healthcare or hospital IT experience
• Experience supporting EHR systems (Epic, Cerner, Meditech, etc.)
• CompTIA A+, Network+, or similar certifications
• Experience with Active Directory, imaging tools, and ticketing systems
• Basic understanding of networking concepts

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.