Application - Support & Development Engineer (L2)

JOB DESCRIPTION Pioneer of online flash sales since ** and key player in European e-commerce,Veepeecollaborates with over 7,000 brands to offer highly discounted products available for a limited time.Operating across various sectors, including fashion, home, wine, travel or beauty…Veepee achieved a turnover of 3.3 billion euros incl.VAT in ** and employs 5,000 staff members across 10 countries.TASKS Support (50%)Resolve advanced L2 tickets: database usage, SQL queries, source code reviewInvestigate complex incidents, access the code, and understand how it worksApply targeted code changes to resolve incidentsStandard ticket management: validate, qualify, and track incidents through to resolutionProvide second-line support to users and other support teamsManage and maintain product catalog/taxonomy attributes across internal platformsModify and administer Freshdesk at the scripting/code levelKeep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new featuresDevelopment (50%)Create endpoints for the team’s internal platforms and tools to streamline manual L3 tasksFix bugs and handle small development tasks across the team’s product scope (PHP and/or .NET)Build internal support toolsDevelop AI-powered tools for Support (MCP projects)Contribute ideas and prototypes for applying AI to support processesMUST HAVE skillsKnowledge of PHP with frameworks like Symfony or C# and .NET Core frameworksStrong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQLAbility to read/understand code and troubleshoot to eliminate bugsAbility to document and communicate technical solutions to non-technical usersExcellent analytical skills, autonomy, and initiativeStrong interpersonal skills, comfortable working with cross-functional, interdisciplinary teamsExperience using version control systems like Git and comfortable working with branchesFluent written and spoken EnglishProactive, versatile, and not afraid of challenges or moving between code and user-facing supportNICE TO HAVE skillsPrevious experience in L2/L3 technical support rolesExperience monitoring deployments/products through Kibana and GrafanaExperience with product taxonomy/catalog managementInterest or experience in applied AI / automation (MCP, AI-assisted scripting)Experience with Freshdesk or similar ticketing platformsExperience in frontend technologies such as React, Vue, CSSKnowledge of DDD/Hexagonal ArchitectureBENEFITSVariablebonus;Thedynamicandcreativeenvironmentwithininternationalteams;Thevarietyofself-educationcoursesonoure-learningplatform;Participationinmeetupsandconferenceslocallyandinternationally;FlexibleOfficewithupto2daysathome.RECRUITMENT PROCESS 1. 30-minute HR Screen with a Veepee Tech Recruiter2. Technical exchange with a Tech Lead3. Technical exchange with an Architect4. Team InterviewWHO WE ARE Veepee Tech is a tech community of 500 collaborators who play a key role in Veepee’s innovative strategy.From Warsaw to Sevilla, through Brussels, Amsterdam, Paris, Lyon, Nantes, Nice, Barcelona, Madrid and Lausanne all our projects are developed in an agile environment with a wide skills variety where you’ll be sure to find your place, no matter the technology you work with.If you love to try things why don’t you jump on this new adventure?Need more info >/Vente-privee.com processes the collected data to handle the recruitment process, and to evaluate your ability to carry out the job offered and your professional skills.You can learn more about our use of your data and your rights by reading our recruiting privacy policy.#J-*****-Ljbffr

Knowledge of PHP with frameworks like Symfony or C# and . NET Core frameworks Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL Ability to read/understand code and troubleshoot to eliminate bugs Ability to document and communicate technical solutions to non-technical users Excellent analytical skills, autonomy, and initiative Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams Experience using version control systems like Git and comfortable working with branches Fluent written and spoken English Proactive, versatile, and not afraid of challenges or moving between code and user-facing support NICE TO HAVE skills Previous experience in L2/L3 technical support roles Experience monitoring deployments/products through Kibana and Grafana Experience with product taxonomy/catalog management Interest or experience in applied AI / automation (MCP, AI-assisted scripting) Experience with Freshdesk or similar ticketing platforms Experience in frontend technologies such as React, Vue, CSS Knowledge of DDD/Hexagonal Architecture

Variablebonus; Thedynamicandcreativeenvironmentwithininternationalteams; Thevarietyofself-educationcoursesonoure-learningplatform; Participationinmeetupsandconferenceslocallyandinternationally; FlexibleOfficewithupto2daysathome. RECRUITMENT PROCESS 1. 30-minute HR Screen with a Veepee Tech Recruiter

1. Technical exchange with a Tech Lead
2. Technical exchange with an Architect
3. Team Interview WHO WE ARE Veepee Tech is a tech community of 500 collaborators who play a key role in Veepee’s innovative strategy. From Warsaw to Sevilla, through Brussels, Amsterdam, Paris, Lyon, Nantes, Nice, Barcelona, Madrid and Lausanne all our projects are developed in an agile environment with a wide skills variety where you’ll be sure to find your place, no matter the technology you work with. If you love to try things why don’t you jump on this new adventure? Need more info >/ Vente-privee.com processes the collected data to handle the recruitment process, and to evaluate your ability to carry out the job offered and your professional skills. You can learn more about our use of your data and your rights by reading our recruiting privacy policy. #J-*****-Ljbffr

Madrid, España

JOB DESCRIPTION Pioneer of online flash sales since ** and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty… Veepee achieved a turnover of 3.3 billion euros incl. VAT in ** and employs 5,000 staff members across 10 countries. TASKS Support (50%) Resolve advanced L2 tickets: database usage, SQL queries, source code review Investigate complex incidents, access the code, and understand how it works