Desktop Support Technician

An employer is looking for a Desktop Support Technician for an enterprise healthcare organization in New York City. This individual will be joining a team of 4/5 other technicians who are responsible for supporting the corporate users; this comprises of approximately 4,000 users. You will work alongside the other technicians in providing dedicated support to all desktop issues for this group. The team receives approximately 30-40 tickets a day and this person should expect to receive/resolve around 10 tickets a day. Issues involve both software and hardware problems for desktops, laptops, and mobile devices. This person needs to have excellent client interfacing experience; they will be supporting some executive level employees and will be working independently for the most part.

• 1+ year as a Desktop Support Technician
• Strong hardware/software support for desktop, laptop & mobile devices
• Heavy Microsoft Outlook troubleshooting experience (Excel, Outlook, Word)
• Exposure/experiencing troubleshoot Mac products
• General knowledge of IP connectivity & networking protocols, active directory, etc.
• Excellent customer service/ability to interact with clients