Data Engineer

We are seeking a Microsoft Copilot Support Specialist to join a growing Enterprise AI team supporting the adoption and use of AI technologies across a large enterprise environment.

This individual will provide frontline technical support for Microsoft 365 Copilot, troubleshooting user issues, resolving Tier 1 and Tier 2 incidents, and escalating more complex technical issues to engineering and other technical teams., * Provide Tier 1 and Tier 2 technical support for Microsoft 365 Copilot.

• Troubleshoot Copilot functionality, user access, permissions, authentication, configuration, integrations, and application behavior.
• Respond to support requests and work directly with end users to diagnose and resolve technical issues.
• Own incidents and support tickets through resolution, providing clear and timely communication to users.
• Escalate complex issues to AI engineering, development, infrastructure, security, or other technical teams as appropriate.
• Investigate recurring Copilot issues and assist with identifying root causes and long-term solutions.
• Document incidents, resolutions, known issues, troubleshooting procedures, and escalation paths.
• Assist with testing and validating fixes, enhancements, updates, and new Copilot capabilities.
• Provide technical guidance to users on Microsoft Copilot functionality and usage.
• Collaborate closely with AI engineers and other technical teams as new AI capabilities are introduced.
• Identify opportunities to improve and automate support processes.
• Where applicable, leverage scripting or development skills to troubleshoot issues, automate repetitive tasks, or assist with minor technical enhancements., Title: Sr Site Support Specialist Location: Fort Collins, CO Pay Rate Range: $30-34 / hour Benefits: This position is eligible for medical, dental, vision, and 401k. We are seeking an IT Support professional to provide hands-on technical support within… Recommended *, Role: Service Delivery Technician Position Type: Full Time Location: Tulsa Pay Rate Range: $25-30/hourly DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable compan… Recommended *, Role: Cloud & Systems Administrator Location: Houston, TX (Hybrid) Pay Range: $70,000 - $80,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k) About the Role We are seeking a Cloud & Systems Administrator to support t… Recommended *, Job Title: Systems Analyst - Application Support Industry: Energy / Oil & Gas Location (city, state): Oklahoma City, OK Pay: $100,000 - $200,000 / year depending on experience. Work Schedule: Monday - Friday, 8-5 with flexibility. Benefits: This positi… Recommended *, Role: IT Support Analyst Position Type: Contract Location: Oklahoma City Pay Rate Range: $25-28/hourly Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable company with… Recommended *, Title: Workplace Tech Microsoft Platforms Manager Location: Dallas, TX - Onsite 1 day a week Salary: $140k Benefits: This role is eligible for health, welfare, 401(k) savings plan with dollar-for-dollar match up to 5%, tuition reimbursement and 27 days… Recommended *, Position: Senior Technical Support Specialist Location: Washington, DC (5 days a week onsite) Work Schedule: Monday - Friday Assignment Type: Direct Hire Salary Range: $85,000 - $90,000 / Year Benefits: This position may be eligible for medical, dental… Recommended *, Job Title: IT Support Technician Industry: Managed IT Services / Technology Location (city, state): Oklahoma City, OK Pay: $40,000 - $50,000 / year depending on experience Work Schedule: Monday-Friday, primarily during standard business hours, with occ… Recommended *, Role: Tier 2 Support Technician Position Type: Contract to Hire Location: Oklahoma City Pay Rate Range: $25.00 - $34.00/hour Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a … Recommended *, Job Title: Desktop Support / Help Desk Technician Location (city, state): Oklahoma City, OK (onsite) Pay: $25.00-$28.00 per hour Work Schedule: Monday-Friday, 7:00 AM-5:00 PM, with an 8-hour shift scheduled within that window. No remote flexibility. Be… Recommended *, Role: Cybersecurity / Network Engineer Location: Houston, TX (Hybrid) Pay Range: $120,000 - $125,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k) About the Role We are seeking a Cybersecurity / Network Engineer to t… Recommended *, Job Title: Senior UX Researcher & Designer Location (city, state): Fort Worth, TX Assignment Type: Direct Hire Pay: $110,000-$130,000 annually, plus a 7% target bonus and an employee stock ownership plan contribution valued at approximately 15% of annu… Recommended *, Title: Network Engineer Location: Denver, CO Pay Rate Range: $55 - $70 / hour Benefits: This position is eligible for medical, dental, vision, and 401k. Our client is looking for a hands-on Network Engineer to join their growing Enterprise Network team… Recommended *, Role: JavaScript Application Developer Position Type: Contract Location: Oklahoma City Pay Rate Range: Up to $60.00/hour DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a … Recommended *, Role: Business Analyst Position Type: Contract Location: Oklahoma City, OK Pay Rate Range: $80,000-$95,000 DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable comp… Recommended *, Role: Application Developer Position Type: Contract Location: Oklahoma City Pay Rate Range: $$80,000-$100,000 DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a reputable o… Recommended *, Position: Engineering Support & Customer Success Analyst Location: 100% Remote - Mainland-USA based candidates ONLY (working EST) Length: 3+ months contract to hire Target Pay Range: $25.00 / Hourly W2 (Benefits eligible after 60 days) Benefits: This p… Recommended *, Position: Software Engineer Duration: Direct-Hire Salary: $120-140K/year commensurate with experience Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Location: Glenwood, IL This position is onsite 5 days per week for t… Recommended *

The ideal candidate has hands-on experience supporting Microsoft 365 Copilot in an enterprise environment, a strong Microsoft 365 technical foundation, and excellent troubleshooting and end-user support skills. Experience with scripting, automation, or development is a strong plus but not required., * Hands-on experience supporting Microsoft 365 Copilot in an enterprise/corporate environment.

• Experience troubleshooting Copilot-related user issues, incidents, access/permissions, configuration, and functionality.
• 2+ years of experience in application support, technical support, IT support, or a similar technical troubleshooting role.
• Strong experience within the Microsoft 365 ecosystem, including Teams, SharePoint, OneDrive, Outlook, and Office applications.
• Experience providing Tier 1/Tier 2 support and escalating complex technical issues when necessary.
• Strong troubleshooting and root-cause analysis skills.
• Experience working within an incident/ticket management environment.
• Strong written and verbal communication skills with the ability to work directly with end users and technical teams.
• Ability to clearly document technical issues, resolutions, and support procedures.

Preferred Qualifications

• Experience with Microsoft Copilot Studio.
• Experience with Power Platform and/or Power Automate.
• Knowledge of Azure and Microsoft Entra ID.
• Experience troubleshooting APIs, integrations, authentication, or application logs.
• Scripting experience with PowerShell or Python.
• Development experience with C#, .NET, JavaScript, Python, or similar technologies.
• Ability to read and troubleshoot code.
• Experience creating scripts or automations to streamline support processes.
• Experience supporting additional enterprise AI applications or technologies.

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Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.