Director of Technical Implementation

Leap is hiring a Director of Technical Implementation to lead client onboarding and the technical implementation team end-to-end.

You’ll own a large book of mid-market and enterprise implementations (about 80 in flight today). Most are vendor-facing with TPAs, health plans, and carriers, with some direct client work. You’ll set how implementations get done at Leap, including standards, playbooks, staffing, and quality. You’ll also stay hands-on when launches get complicated, working closely with Engineering, Client Success, and Finance to get clients live on time and accurately.

This is a remote-friendly leadership role reporting to the SVP of Client Operations & Success. Our team works in a fast-changing environment, shares direct feedback across functions, and builds process as we grow.

What you’ll do

• Build, manage, and develop the technical implementation team, including Implementation Managers, with clear ownership across the book of work
• Coach the team on delivery quality and on when to escalate versus resolve independently, and plan capacity and staffing as implementation volume grows
• Design the team’s operating rhythm, including stand-ups, escalation paths, and a regular feedback loop for surfacing and clearing roadblocks
• Build visibility into every implementation’s status, so it’s clear where delays are coming from, including our own team, without relying on any one person tracking threads
• Own end-to-end delivery across a large concurrent portfolio of mid-market and enterprise implementations, from requirements through go-live
• Drive on-time, accurate launches across eligibility, claims, and prior authorization file setup, SFTP connections, and platform configuration
• Lead remediation when an implementation goes off track, including root cause analysis, stakeholder communication, and fix validation
• Standardize implementation processes, SOPs, and documentation so launches stay repeatable as volume grows, and strengthen QA of configurations and file processes to protect data integrity
• Partner with Engineering to reduce manual work across file processing, data ingestion, and reporting
• Serve as the senior owner for TPA, health plan, and carrier partners throughout onboarding, translating requirements into solutions that hold up across many similar launches
• Partner with Finance on carrier billing setup, and with Client Success on clean handoffs after go-live, Prepares individual, business, and fiduciary tax returns and projections; researches tax issues; supports engagement planning; communicates with clients and engagement leaders; manages deadlines and budgets; identifies engagement opportunities; provides technical client assistance; and participates in professional development and community activities. Top Skills: AdobeAxcessCasewareDepreciation Processing SoftwareGofileroomExcelMicrosoft PowerpointMicrosoft WordRia Wipfli

Senior Accountant

46 Seconds Ago Remote or Hybrid Senior level Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Manage partnership tax compliance and advisory engagements, including federal and multistate returns, tax research, projections, and client communications. Lead client relationships, support business development, mentor staff, coordinate multidisciplinary teams, and ensure engagement deadlines and budgets are met. The role focuses on Subchapter K partnership taxation and requires technical consultation, review of tax-related information, and use of tax preparation software. Wipfli

Senior Accountant

50 Seconds Ago Remote or Hybrid Senior level Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Manage partnership tax compliance and advisory engagements, review federal and multistate returns, handle client relationships, consult on technical tax matters, support business development, and mentor staff. Prepare individual, business, and fiduciary returns, conduct tax research, communicate with engagement leaders, manage deadlines and budgets, and provide client technical assistance, primarily involving Subchapter K partnership taxation.

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• 8+ years in technical implementation, technical operations, or SaaS delivery, with 3+ years managing a team of senior or principal-level individual contributors
• Experience designing team processes, escalation paths, or tracking systems that gave leaders clear visibility across a large portfolio of implementations
• Startup or growth-stage experience, including building implementation processes, SOPs, or playbooks from scratch and adjusting quickly as priorities shift
• Experience running multiple implementations at the same time through go-live, with ownership of timelines and delivery quality
• Healthcare implementation expertise, including hands-on work with eligibility and claims files, SFTP, and TPA, health plan, or carrier partners
• Hands-on experience owning file and integration setup and troubleshooting file or data issues (this is not a deep analytics or engineering role)
• Experience leading the remediation of an implementation that went off track, including escalation and stakeholder communication
• Experience communicating implementation status, risks, and technical requirements to both technical and non-technical stakeholders

Bonus Points For

• Experience managing 20+ simultaneous implementations
• Background at a TPA, health plan, carrier, or healthcare consulting firm that included hands-on implementation work
• Player / Coach experience as a people leader who can also personally own complex and escalated implementations

Be an Early Applicant Remote Hiring Remotely in US 155K-210K Annually Senior level Remote Hiring Remotely in US 155K-210K Annually Senior level Leads Leap’s technical implementation organization and a large portfolio of healthcare client launches. Responsibilities include managing implementation leaders, setting delivery processes and escalation paths, overseeing eligibility, claims, prior authorization, SFTP, and platform configuration work, resolving off-track implementations, improving QA and data integrity, and partnering with Engineering, Finance, Client Success, TPAs, health plans, and carriers to deliver accurate, on-time go-lives. The summary above was generated by AI About Leap

Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.

Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for.

We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care.