IT Helpdesk Engineer

We are currently recruiting for an experienced 1st Line Helpdesk Engineer to join a leading UK-based Managed Services Provider (MSP)., As a 1st Line Helpdesk Engineer, you will be the first point of contact for clients experiencing IT issues, providing high-quality technical support across a range of Microsoft technologies. You will be responsible for diagnosing and resolving issues remotely and in person, escalating more complex problems where required, and ensuring a professional and customer-focused service at all times., * Provide 1st Line IT support to clients via telephone, email and remote support

• Act as the first point of contact for technical issues and queries
• Diagnose and troubleshoot hardware, software and connectivity issues
• Resolve technical problems wherever possible, escalating more complex issues when required
• Support users across Microsoft technologies, including Windows and Office 365
• Provide support across Active Directory, Group Policy and Microsoft 365 environments
• Maintain accurate IT documentation and knowledge bases
• Deliver a professional, customer-focused support service both remotely and in person
• Maintain clear records of support requests and resolutions
• Participate in an on-call rota providing 24-hour technical support

• Previous experience working within a 1st Line Support, Helpdesk or Service Desk environment
• Strong troubleshooting and problem-solving skills
• Good working knowledge of Windows 7, 10 and 11
• Experience supporting Microsoft technologies, including:
• Active Directory
• Group Policy
• Office 365, including Exchange, OneDrive and SharePoint
• Azure, with a basic understanding of cloud environments
• Basic networking knowledge, including IP addressing, DHCP and DNS
• Experience working with antivirus solutions such as Sophos
• Strong communication skills with the ability to communicate effectively with both technical and non-technical users
• A customer-focused approach with a strong commitment to delivering high-quality support

Personal Attributes:

• Highly organised with the ability to prioritise and manage a varied daily workload
• Professional and approachable manner
• Strong attention to detail
• Proactive approach to problem-solving
• Customer-focused and committed to delivering excellent service
• Ability to remain calm and effective when dealing with technical issues and competing priorities
• Keen to learn and develop technical knowledge, * Help desk: 1 year (required)

Pulled from the full job description

• Free parking
• Additional leave
• Company pension
• Health & wellbeing programme
• Work from home
• On-site parking, * Up to £30,000 salary depending on experience
• Hybrid working following successful completion of probation
• Opportunity to develop your technical skills within a growing MSP
• Exposure to a broad range of Microsoft and cloud technologies
• Supportive working environment with opportunities for career progression
• Varied and customer-focused technical role
• Company benefits package

Pay: Up to £30,000.00 per year

Benefits:

• Additional leave
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Work from home

Our client is a leading UK IT Managed Services Provider, delivering innovative and reliable technology solutions to businesses across a variety of industries.