IT Service Desk Analyst

As an IT Service Desk Analyst, you will play a key role in supporting the day-to-day IT operations across the business. You’ll be the first point of contact for first-line technical issues and help ensure systems run smoothly., * Providing first-line IT support to staff across the business

• Setting up new user accounts, laptops, and equipment
• Microsoft Office 365 administration
• Troubleshooting basic hardware and software issues
• Assisting with routine system updates, maintenance, and backup processes
• Supporting onboarding and offboarding processes from an IT perspective
• Security awareness
• Maintaining IT documentation and asset registers
• Producing KPI reports
• Assisting with helpdesk tickets
• Assisting senior IT with more complex issues

Our Systems

• Microsoft Office 365
• Adobe Acrobat Pro
• Bespoke Case Management System
• On-site server
• Zoho Desk Ticketing System

• A keen interest in IT and technology
• Strong problem-solving skills and attention to detail
• Excellent communication skills with a helpful, can-do attitude
• Ability to work independently and as part of a team
• Ability to confidently communicate with internal staff at all levels, remotely and in person
• Previous experience in an IT support or admin role (desirable but not essential)

At Greenhalgh Kerr, we’re a modern, commercial legal business with a strong reputation for delivering results in debt recovery litigation across a wide range of sectors. We are not a traditional law firm-we think differently, work smarter, and put our people and clients at the heart of everything we do.