Information Co-ordinator - Three Bridges ROC

Keep Britain Moving Behind the Scenes

Are you an organised communicator who thrives in a fast-paced environment? Join Network Rail’s Control team as an Information Co-Ordinator and play a vital role in keeping passengers, train operators and colleagues informed when it matters most.

As the central point of contact for operational information, you’ll ensure accurate and timely updates are shared across the rail network, helping support safe, efficient and customer-focused railway operations., As an Information Co-Ordinator, you’ll be responsible for managing and distributing critical operational information across a range of internal and external stakeholders. Your duties will include:

• Collecting and communicating real-time information between Network Rail Control and Train Operating Company (TOC) and Freight Operating Company (FOC) Controls through systems such as Tyrell and email.
• Providing accurate, concise and timely incident information on OIS screens in line with company standards and statutory requirements.
• Maintaining detailed daily logs of significant events and actions using relevant systems and processes.
• Working closely with the Route Control Manager to manage information flow both within and beyond the Control environment.
• Producing reports and management information to agreed standards and timescales.
• Supporting Incident Controllers with the creation of prioritised plans in line with PIDD ACOP requirements.
• Assisting Train Running Controllers with the development and communication of amended train plans during disruption.
• Supporting Gold Command and incident management conference calls by recording key discussions, decisions and actions.

We’re looking for someone who can remain calm under pressure, communicate confidently and work collaboratively across a wide range of teams., * Excellent communication and interpersonal skills.

• Good geographical knowledge of the relevant route.
• Experience of Control procedures, processes and operational instructions.
• Proficiency in Microsoft Office and operational systems such as TRUST, CCIL, TRUST DA, Tyrell or similar communication platforms.
• Knowledge of Train Operating Companies within the route.
• Strong teamwork and decision-making abilities.
• The ability to influence others and perform effectively in a pressurised operational environment.

It Would Be Great If You Also Have

• An understanding of signalling, track and electrification disciplines.
• Knowledge of adjoining rail routes and their operations.
• Awareness of the wider commercial and business objectives of Network Rail and Train Operating Companies.

Why Join Us?

This is an exciting opportunity to be at the heart of railway operations, providing information that helps keep passengers informed and services moving. You’ll gain valuable experience within a dynamic Control environment while working alongside dedicated professionals who make a real difference every day.

If you’re a proactive communicator who enjoys solving problems and working in a fast-moving operational setting, we’d love to hear from you., If you’re a motivated leader who’s passionate about safety, teamwork and delivering quality signalling work, we want to hear from you., Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.

Drugs and Alcohol Standard

All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

Ready to keep our operations running smoothly? Apply now and join a team that values organisation, collaboration, and excellence!

¿ Generous annual leave (28 days plus statutory days), with the option to buy/sell days. ¿ Defined benefit pension scheme. ¿ 75% subsidy on rail and underground season tickets. ¿ Up to 75% off leisure travel. ¿ Flexible/hybrid working arrangements. ¿ Volunteer leave to make a positive impact. ¿ Carer’s leave to support those who matter. ¿ Healthcare Scheme, GymPass discounts, Cycle to work plus more. ¿ We offer generous maternity, paternity, and adoption leave to support our employees. ¿ Plus, more….

Covering Wessex, Sussex, and Kent, the Southern Region is one of the busiest and most dynamic parts of the railway. Our teams keep some of the UK’s most vital passenger and freight routes moving every single day. This is a place where collaboration, innovation, and resilience are key-and where your contribution will directly impact millions of journeys. We are entering an exciting new chapter as we integrate with train operating companies under one national leadership, creating even greater opportunities to shape the future of rail. From supporting major modernisation programmes to improving performance for local communities and enhancing safety across complex operational environments, Southern offers a fast-paced, rewarding environment to grow your career and make a real difference.