Content Designer

Content designers make things easier for people to understand and use. They make sure the appropriate content is shown to users in the right place and in the best format. This can involve creating, evaluating, updating and reviewing content at all stages of the end-to-end journey of a service (across digital and offline channels) to help users complete their goal and government deliver a policy intent.

At this role level, you will:

• be comfortable using evidence, data and research to make content decisions.
• build relationships across government to focus on the needs of the user and to influence stakeholders.
• contribute to and use the style guides and content patterns.
• engage with and contribute to the Scottish Government content design community of practice., Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment

Should a large number of applications be received, an initial sift may be conducted using the CV and Supporting Statement on the first Experience criteria. Candidates who pass the initial sift will have their applications fully assessed.

There may be a telephone interview prior to the final interview stage.

Candidates who are successful at sift stage will be invited to an interview to assess their experience and behaviours, as well as a technical assessment comprising a writing task and a 10-minute presentation to assess their technical skills.

Full details of the interview and assessment process will be shared with shortlisted candidates once the sift has been completed.

We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment., Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for, please contact us.

Security checks Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks - Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website , or read about the different levels of security checks in our Candidate Guide.

Equality Statement Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation., * W ork in agile teams and help them to manage and visualise outcomes, prioritise work, define scope and agree a minimum viable product (MVP). Adapt, reflect and be responsive to feedback.

• Create prototypes and content plans to demonstrate proposed approaches to content design. Explain how the pattern choice, publishing approach and metadata will shape how the content will be published and managed.
• Prioritise and build relationships with stakeholders. Communicating with them in various ways to build consensus on content design approaches that balance the needs of the business and user.
• Establish and iterate content patterns and standards. Contribute to the creation and development of content strategies and processes.
• Create and iterate content for end-to-end services that makes complex language and processes easy to understand. Record design decisions and design debt. Provide evidence and acceptance criteria for design decisions that show how the content meets user needs.
• Use data, research and evidence to plan, write, design and edit content across multiple channels that meets content styles and standards. Set review dates and monitor the effectiveness of content to make continuous improvements.
• Engage with and contribute to the Scottish Government content design community of practice.

• Experience of creating accessible, user-centred content.

• Experience of turning complex information and processes into clear, easy-to-understand content that provides users with the right information in the right format.

• Experience of adapting communication styles to engage different audiences and build positive relationships with stakeholders.

Experience of using content management systems to create, manage and maintain digital content. *

Behaviours:

• Communicating and Influencing - Level 3 Working Together - Level 3 *

Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here., Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission.

If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at recruitment@socialsecurity.gov.scot in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.