Process & Performance Manager - Technical Integration & SAP S/4HANA

We are currently looking for a Process & Performance Manager - Technical Integration & SAP S/4HANA (d/f/m) to join our Solutions department at Satair in Hamburg.

We are a multinational team driving process management, operational stability, and technical integration within Satair’s Solutions department.

Are you ready to shape the future of global aviation material management? Through our Material Management Industrialisation Platform (MMIP), Satair is transforming aviation supply chains into an integrated, high-performance ecosystem. In this role, you will act as the primary technical advocate and process champion for the Solutions department, bridging operational process modeling with our strategic greenfield transition to SAP S/4HANA.

This role is also available with reduced weekly hours and an adapted scope of tasks., * You will represent the Solutions department as the primary Process Champion in MMIP transformation boards

• You will translate complex IT and SAP architectures into actionable business risk, opportunity, and value statements
• You will evaluate system changes to safeguard active SLAs, operational stability, and technical roadmaps during greenfield streams (New Parts Flow, Customer Order Handling)
• You will map and optimize E2E workflows (“Happy Path”) in SYMBIO to drive global standardization and ensure audit readiness
• You will define and track process KPI frameworks, error rates, and system dependencies to flag bottlenecks early
• You will facilitate seamless communication between operational teams and MMIP governance bodies, preparing decision matrices for leadership
• You will guide global delivery teams through change management from manual data entry to automated data oversight

• You hold a degree in Business, Process Management, IT, or Engineering, combined with experience in global matrix organizations
• You bring a strong background in SAP transformations (S/4HANA, RISE, Fit-to-Standard) and core modules (MM/SD)
• You master process modeling tools (SYMBIO or ARIS) and agile methodologies (Scrum/SAFe, Jira, Confluence)
• You understand customer service operations, SLA management, and data-driven process KPIs
• You excel at translating technical jargon into business statements and influencing cross-functional stakeholders without direct authority
• You demonstrate diplomatic presence, resilience, and genuine empathy for operational realities across international cultures
• You are fluent in English, This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

• Competitive Remuneration
• Work / Life Balance: Hybrid Working, flex-time, maternity/paternity leave, job sharing
• Personal Development: Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities
• Health & Wellbeing: Health insurance, well-being programs

Your Role Highlights:

• You will drive a high-impact transformation: Lead key project streams and shape our future SAP S/4HANA target architecture
• You will enjoy empowered ownership: Benefit from full freedom to challenge current processes and advise global leadership
• You will accelerate your professional growth: Access state-of-the-art Airbus/Satair learning frameworks and structured progression plans
• You will thrive in an international environment: Collaborate with diverse talent across Europe, APAC, and the Americas in a values-driven culture

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation. With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year., Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.