Coordinator Business Support

At CHEP, we’re looking for a proactive and customer-focused Coordinator Business Support Analyst to play a key role in delivering exceptional service to our customers and supporting the smooth operation of our business.

This is an exciting opportunity for someone who enjoys solving problems, collaborating across teams, and building strong relationships while making a tangible impact on customer satisfaction and business performance.

What You’ll Be Doing

As a Business Support Analyst, you will act as a trusted partner for customers and internal stakeholders, ensuring efficient issue resolution and outstanding service delivery., * Serve as the main point of contact for customer inquiries, requests, and escalations.

• Manage customer onboarding activities, including account setup and support.
• Conduct customer stock audits and ensure timely completion of audit activities.
• Analyze audit results and negotiate successful outcomes with customers.
• Collaborate closely with Sales, Finance, Operations, and Customer Service teams to resolve issues and improve the customer experience.
• Maintain accurate customer data and service records across relevant systems.
• Monitor customer performance and identify opportunities to improve service levels.
• Support continuous improvement initiatives aimed at streamlining processes and enhancing operational efficiency.
• Proactively identify customer concerns and implement solutions that drive customer retention and satisfaction.
• Act as the voice of the customer internally, ensuring customer needs are understood and addressed.
• Organize and prioritize daily activities effectively while maintaining a clear overview of business priorities.

You bring a passion for delivering excellent customer service and the ability to build strong relationships across a wide range of stakeholders., * Experience in customer service, business support, account management, operations, supply chain, or a similar role.

• Strong analytical skills with the ability to interpret data and identify trends.
• Excellent problem-solving and negotiation skills.
• Ability to work cross-functionally and influence stakeholders.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Customer-centric mindset with a focus on continuous improvement.
• Strong communication skills in both written and spoken Dutch and English. Additional languages are a plus.
• Proficiency with Microsoft Office and business systems., Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers

At CHEP, you’ll be part of a global organization that values collaboration, innovation, and continuous improvement. You’ll work alongside talented colleagues, gain exposure to multiple business functions, and have opportunities to grow your career while making a meaningful contribution to our customers and our business.

What we offer?

• Lunch vouchers
• STI Bonus Plan
• Laptop
• Hospital Insurance fully paid by CHEP for employee and it’s family
• Ambulant plan
• Group Insurance
• Eco Vouchers
• End Year premium
• Workweek of 40 hours per week - 20 days of annual leave (if worked full time during previous year) + 12 ADV days (1day per worked month)

Ready to make an impact? Apply today and help us deliver exceptional customer experiences every day.